Eligible: Faculty, Staff, Computer Labs and Administrators
Availability: 24 Hours, Daily
Support: Monday - Thursday 8 a.m. - 8 p.m.
Friday, 8 a.m. - 4:30 p.m.
It is recommended that all Merrimack College-owned computers be on a 4-year replacement cycle (end of warranty). The respective department will assume the cost of the new computer. All college-owned computers within the 4 year cycle are ITS supported. Any non college-owned computers are given “best effort” not to negate warranty. All college-owned computers and electronics are asset tagged to maintain inventory. For a list of IT-supported computers and accessories see Apple and Lenovo.
How to request this service: Call AskIT at 978 837-3500, email us at AskIT@merrimack.edu or visit us on the second floor of the McQuade Library.
Restrictions: Any faculty or employee computers purchased outside of the ITS department and any computers kept after their scheduled replacement date are not supported.