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Information Technology Services

Password Management

(Also known as: Password Reset, SSRPM)

Eligle:          Employees
Availability: 24 Hours, Daily
Support:     Monday - Thursday, 8 a.m. - 10 p.m.
                    Friday, 8 a.m. - 5 p.m.
                    Sunday, 4 p.m. - 10 p.m. 

The Password Management service found in, allows authorized account holders to reset their own password should they forget it. The service also synchronizes the same password among all systems, eliminating the need for multiple password changes.

The Password Management system stores three sets of questions and answers. Forgotten passwords can be reset after correctly answering the three questions.

The Password Management service synchronizes passwords on these services:

Network Account
Computer login
Network Storage
VPN Access

How to request this service: call 978 837-3500 (x3500) or email

For technology related questions…