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Information Technology Services

Password Enroll

To enroll for the first time go to MackApps (

1. Click on the first time user’s link

2. Enrolling will allow users to reset their password on their own without contacting the help desk.

Click Enroll – first time users…

Fill in the Username (ex. smithk) & Password, click continue.

Note: Username - is typically last name followed by first initial or last name, first initial, middle initial.
Password – student id number plus 5 digit zipcode (substitute 5 zero’s if you don’t have US zipcode)
This information is sent to students in their Welcome letter.

Select questions from the drop down menu and enter your answers, question 3 you create yourself.
(**remember your answers**)

Click Enroll

3. Change your Password – this will sync the Gmail, blackboard and myMack accounts to a single login.
Enter your username (ex smithk), click Continue
Answer your questions, enter in a new password & click Change. This password will be used for Gmail,
blackboard & myMack.

If you encounter any problems while resetting your password, the help desk is able to assist you.  You can E-Mail them at, or call us (978) 837-3500


For technology related questions or requests, email us at: 
call us at:
or visit us on the second floor of the McQuade Library.