To enroll for the first time go to MackApps (mackapps.merrimack.edu)
1. Click on the first time user’s link
2. Enrolling will allow users to reset their password on their own without contacting the help desk.
Click Enroll – first time users…
Fill in the Username (ex. smithk) & Password, click continue.
Note: Username - is typically last name followed by first initial or last name, first initial, middle initial.
Password – student id number plus 5 digit zipcode (substitute 5 zero’s if you don’t have US zipcode)
This information is sent to students in their Welcome letter.
Select questions from the drop down menu and enter your answers, question 3 you create yourself.
(**remember your answers**)
3. Change your Password – this will sync the Gmail, blackboard and myMack accounts to a single login.
Enter your username (ex smithk), click Continue
Answer your questions, enter in a new password & click Change. This password will be used for Gmail,
blackboard & myMack.
If you encounter any problems while resetting your password, the help desk is able to assist you. You can E-Mail them at firstname.lastname@example.org, or call us (978) 837-3500
For technology related questions or requests, email us at:
call us at:
or visit us on the second floor of the McQuade Library.