Merrimack College invites applications for a Registrar. Reporting to the Provost/Senior Vice President of Academic Affairs, the Registrar is responsible for implementing and ensuring academic policies, accuracy of student data stored in the system of record, Jenzabar CX., and supporting the needs of departments across the College. He/she is responsible for the leadership and management of the staff of the Office of the Registrar.
He/she manages and directs all staff and functions of the Registrar’s office including maintenance of records for undergraduate and graduate students, transcripts, registration, verification of enrollment, transfer process, internal reports, graduation eligibility, commencement planning, degree audits, room scheduling, data integrity of student and course modules, and document imaging.
The Registrar is expected to have the capacity to adapt to change and growth while maintaining best practices, compliance requirements, and overall data integrity. They must have solid negotiating skills and experience working with multiple constituencies. The Registrar must be a complete problem solver, innovative, and able to accommodate competing priorities in a fast-paced environment.
- Work closely with the Provost, Vice Provosts, Vice Presidents, Senior Associate Registrar, Deans and Academic Department Chairs/Program Directors, overseeing, interpreting and implementing academic policies
- Serve as an expert resource for academic affairs to provide advice and assistance for implementation and administration of academic policies based on best practice guidelines promulgated by the American Association of Collegiate Registrars and Admission Officers (AACRAO) in conjunction with the needs of the College
- Act as the College’s FERPA expert which includes responding to inquiries with accuracy, timeliness, and student-centered professionalism as well as the training of faculty and staff of best practices as it relates to FERPA
- Supervise and mentor staff in the development, administration, and retrieval of data as appropriate for academic departments and administration departments. Work to enhance College practices to ensure that access to student data/records across campus conforms to industry best practices
- Work collaboratively with other areas involved in student services such as the Financial Aid and Bursar’s offices to ensure accuracy of student records. Oversee accurate, complete, and timely data transfer for fiscal and financial aid reporting
- Design and implement systems to improve internal communication, planning, archiving and monitoring of student data. Helps the registrar team utilize its modules within the student information system efficiently and to the fullest capacity
- Oversee the compliance reporting of student enrollment and degrees to the National Student Clearinghouse
- Provide outstanding service to students, faculty, staff and administration by providing accurate and detailed responses to inquiries based on established procedures and best practices. Communicate, as necessary, changes in registration process on the College intranet
- Oversee the evaluation of transfer credits for transfer admission candidates. Coordinate transfer credit approval for current students. Work collaboratively with enrollment services in the development of articulation agreements with area community colleges
- Develop and maintain degree audit programs for all academic programs. Work with academic departments to update, refine and adjust the degree audits with changes in programs
- Serve a key role in the planning and implementation of the College’s commencement ceremonies
- Establish the commencement student list and work with academic departments and students to determine graduation eligibility; prepare final commencement student list including honors for publication in commencement program; use ScripSafe software to track graduates and prepare diplomas; and prepare the Presidential Scholars list each semester
- Serve as a member of the College’s Academic Board in providing necessary academic and student information, and other relevant college committees as assigned
- Serve as official liaison to the Undergraduate and Graduate Curriculum Committees, the General Education Committee, and the Admissions and Educational Policies Committee
- Administer the Northeast Consortium of Colleges and Universities in Massachusetts (NECCUM) cross-registration process; represent the College at NECCUM Registrars’ semi-annual meetings
- Coordinate the production of the college catalog publication with the use of Acalog
- Master’s degree required
- A minimum of 15 years of progressively responsible experience in a Registrar’s office
- A strong record of professional team building, demonstrated leadership and management ability
- Ability to establish short and long-range goals
- Meticulous attention to detail, and excellent communication and interpersonal skills
- Excellent organizational skills
- Understanding of and experience with standard institutional reporting functions
- Knowledge of Jenzabar CX Student Information System and Cognos reporting software (or equivalent)
- A thorough knowledge of Acalog (or equivalent)
- A thorough knowledge of TES is preferred
To Apply: Please apply online with resume and cover letter.
Merrimack College is an Equal Opportunity Employer.