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The Academic Success Center

Accessibility Services

Accessibility Services Mission Statement

The mission of the Accessibility Services Office is to provide access to higher education for students with diagnosed disabilities as defined by Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 (ADA) and the ADA Amendments Act of 2008 (ADAAA).

The Accessibility Services Office embraces the College’s mission to enlighten minds, engage hearts and empower lives. The office serves as an advocate for students; works closely with the College community to increase campus awareness of disability related access issues; and develops collaborative relationships on campus and in the community to promote an environment conducive to the completion of higher education degree requirements.

Accessibility Services

The Accessibility Services Office is located on the third floor of the McQuade Library in the Academic Success Center.

Students interested in receiving academic accommodations must:

  1. Identify themselves as a student with a disability (see eligibility button on right)
  2. Request services (see Request for Accommodations button on the right)
  3. Submit documentation of their disability by attaching electronic documents to the form (or emailing documentation to
  4. Schedule an appointment with the Accessibility Services Office

The Accessibility Services Staff will review potential accommodations and develop an Accommodation Plan. Students are encouraged to take a proactive role in accessing services.

Reasonable accommodations must be directly linked to functional limitations determined by a comprehensive review of documentation. Reasonable accommodations which provide equal access to education must not interfere with the academic/technical standards or essential course requirements.

Some examples of potential accommodations include:

  • Testing Accommodations
  • Alternative format text
  • Note-taking support
  • Information about Assistive technology
  • Housing Accommodations
  • Dietary Accommodations
  • Medical parking exceptions

In addition, specific events such as workshops and guest speakers are offered to cultivate pride and community among Merrimack’s learners with disabilities. The ADA Academic Coordinator works closely with the ADA Compliance team in addressing access issues on campus

Contacting the Accessibility Services Staff

The ADA Academic Coordinator works closely with the Director of Accessibility Services and Compliance Officer in addressing access issues on campus. Students who are interested in receiving accommodations or who have questions about documentation guidelines are encourage to contact:

General Questions:

Regarding academic accommodations in the classroom:
Elaine DiVincenzo, M.Ed. 
ADA Academic Coordinator 

Regarding accommodations for housing, parking and dietary needs as well as grievances: 

Jodi Rachins, M.A. 
Director of Accessibility Services and Compliance Officer

Grievance Procedure

Any student who believes the services he/she received are unsatisfactory has the right to file a complaint with the ADA Compliance Officer. One a complaint has been filed, a committee will review the incident and reach a decision. If, at that time, the student remains dissatisfied, he/she may file a complaint with the Office of Civil Rights.

Accessibility Services Request for AccomModation






Accessibility Services Brochure


Alternative Textbook Request Form


Testing Center Request Form



Contact Us

For information about academic accommodations or for information about accessible residence halls and medical parking exceptions, please contact:


General Questions:


Jodi Rachins, M.A. 
Director of Accessibility Services and Compliance Officer


Elaine Divincenzo, M. Ed., ADA Academic Coordinator