Technology Services

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  • The heart of the campus where everyone gathers, the Sak offers dining, shopping, fitness areas, lounges and more.
    The heart of the campus where everyone gathers, the Sak offers dining, shopping, fitness areas, lounges and more.
  • Ours is a welcoming community where you’ll immediately feel at home.
    Ours is a welcoming community where you’ll immediately feel at home.
  • Merrimack College and partner Sodexo Campus Services emphasize good taste and good nutrition.
    Merrimack College and partner Sodexo Campus Services emphasize good taste and good nutrition.
  • Keeping touch with the pulse of Merrimack’s community - check out Merrimack, our alumni magazine, and The Beacon.
    Keeping touch with the pulse of Merrimack’s community - check out Merrimack, our alumni magazine, and The Beacon.
  • There’s always something happening on campus – or in nearby Boston.
    There’s always something happening on campus – or in nearby Boston.
  • "One in mind and heart on the way to God." - St Augustine
    "One in mind and heart on the way to God." - St Augustine
  • Athletic competition at all levels means 16 varsity sports for men and women and lots of intramural choices.
    Athletic competition at all levels means 16 varsity sports for men and women and lots of intramural choices.
  • The arts are the true spice of life. Visit the Rogers Center for music, dance, drama, movies and more.
    The arts are the true spice of life. Visit the Rogers Center for music, dance, drama, movies and more.

Technology Services

We are proud to serve the Merrimack community. Feel free to browse our web site, and let us know how we can help you.  ITS is placing strong emphasis on the following initiatives this year:

1. Streamlining Service and Support

Merrimack is committed to providing one-stop-technology shopping, also known as a centralized help desk. The goal is to provide one phone number/email address through which members of the community can ask technology-oriented questions. No more calling around campus to various technology service providers to identify whom you should be speaking with. In addition to the breadth of support User Services has historically facilitated, it now incorporates support for Mack Cards, Blackberries, phones, Blackboard, printing, and academic web page editing as well. 

2. Academic Technology

With technology providing major assistance to facilitating teaching and learning in and out of the classroom, Merrimack places great emphasis on academic technology. A new academic technology team has been formed to focus on the instructional technology, as well as training initiatives for the campus community. Need help with Blackboard 9, Office 2007, or adjusting to the new Windows 7? Or, are you a new faculty member and need an orientation to using the smart classrooms? How about forming a focus group to discuss an emerging technology for teaching and learning? Touch base with our academic technology team through askit@merrimack.edu. They are glad to help. 

3. Reliability

In order for technology to be at its most effective, it needs to be reliable. Merrimack is evaluating its data center, smart classrooms, and applications to enhance the uptime of its most critical systems. A thorough review of service providers, Merrimack’s current architecture, and disaster recovery processes is underway. As part of this effort, Merrimack has outsourced Mail and Calendaring to Google Apps for Education, as well as the hosting of our Blackboard course management system to providers, which can assure better stability. ITS will continue to keep the community informed as we move forward. 

askit

You may have noticed a new identity for Merrimack IT.  Our goal is to enhance our partnerships across campus. With that in mind, the IT staff came up with various suggestions for a identity, which we could place on our flyers, website, and other communications.  Among the choices, “Ask IT” or the more graphically pleasing “askit,” received the most votes. It is an invitation from the technology staff to the rest of the Merrimack campus to seek out and engage us. If you have a question about using technology on Merrimack’s campus, just ask… askit.

An Additional Note

Please contact the Help Desk at extension 3500 (978.837.3500) or email askit@merrimack.edu with any technology related questions.