Help & Support

The Help Desk is your first point of contact for support on any technology available on campus. Please contact us via email at AskIT@merrimack.edu, phone at x3500 (978.837.3500) or in person on the 2nd floor of the McQuade Library. For more tips and announcements visit our AskIT facebook page.

The hours of operation are:       

Monday-Thursday	8:00a.m.-10:00p.m.
Friday	8:00a.m.-7:00p.m.
Saturday	8:00a.m.-4:00p.m.
Sunday	4:00p.m.-10:00p.m.

Summer hours, semester breaks and holidays are reduced hours.  Call the Help Desk for more information.

 

Account Username and Password

MackApps(mackapps.merrimack.edu)

Accounts powered by google to provide Gmail to our school.  Users receive 25 gig of storage space.  Accounts are created the first business day after student/faculty/staff information is entered into the Administration database. 

Blackboard (blackboard.merrimack.edu)

Blackboard is Merrimack’s web based course management and community system.  Accounts for students/faculty/staff are loaded into Blackboard the first business day after the information is entered into the Administration database. Course shells and faculty enrollment is generated once the Registrar has finalized the schedule.   Students are enrolled into courses two weeks prior to the start of the semester. 

myMack (mymack.merrimack.edu)

myMack is a web site portal available to all members of the Merrimack Community.  Faculty can advise students, enter grades; students can view grades, register for classes and staff can access budgets, policies, procedures and much more. 

Password Management

If you are a new student/employee you MUST enroll and reset your password before doing anything else.  Failure to enroll will result in not having access to blackboard and myMack.  You can find directions to enroll by clicking here. 

If you are encountering problems with your myMack or blackboard login, you can reset your password by clicking here.  Passwords expire every 180 days. 

Printing

Merrimack College has implemented a fee-based print management system for student printing.  Our hope is that with this new system, called GoPrint, the college will be able to provide better quality printing to students, while also cutting down on paper waste, and printing and toner costs. 

How it will work

Students will be allotted a print quota of 750 free black and white print pages at the start of the academic year.  Every color page that a student chooses to print will be the equivalent of printing seven black and white pages.  Left over pages will not roll over to the following year.  Based on the amount of printing done last year, this amount of free printing meets the needs of a vast majority of students.  However, should the printing quota be exceeded, users will be charged $0.05 per page for black and white prints and $0.35 per page for color prints.