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Information Technology Services

Getting Started

Account User Name and Password (
Accounts are created the first business day after student/faculty/staff information is entered into the Administrative database. Accounts remain until you leave the college.This account gives you access to the college’s network, including email, Blackboard and the MyMACK system. First time users must enroll and reset their password before attempting to access any system at Merrimack College.

Laser printing (Printing) is available in department offices. Student printing is controlled by GoPrint software.  Students receive 1000 pages of free print at the start of the academic year. Double sided printing saves paper but is equal to 2 pages of print. One color page is equivalent to seven (7) black and white pages. 

Voice Mail
To set up Voice Mail, Audio Web Conferencing, Mobile Devices, etc., see Telecommunications.

Enterprise & Administrative Software
For access to specific administrative systems required for your position (Jenzabar CARS/CS, Millennium, PowerFaids TargetX, etc.), contact your supervisor to obtain permissions. 

General Purpose Computer Lab
The ITC lab located on the 2nd floor of the McQuade Library is available for students anytime during regular hours of operation. The lab contains 36 windows computers, a color printer, a black/white printer and a scanner. 

Other Computer Labs
Many departments have course specific labs that are available for their students to use: Business Division, Civil Engineering, Electrical Engineering, Computer Science, and Physics. These labs also have black/white printers.

For any technology related questions or requests, call 978 837-3500, email or visit us on the second floor of the McQuade Library.

Professional staff & student assistants are available to assist you.     
       Monday - Thursday 8 a.m. - 8 p.m.
       Friday, 8 a.m. - 4:30 p.m.
*The hours of operation are modified during holidays, semester breaks, etc.