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Information Technology Services

Password Management

(Also known as: Password Reset, SSRPM)

Eligle:          Merrimack College Community
Availability: 24 Hours, Daily
Support:     Monday - Thursday, 8 a.m. - 8 p.m.
                    Friday, 8 a.m. - 4:30 p.m

Passwords expire every 180 days. To reset your password go to mackapps and select Password Management.  The Password Management service allows authorized account holders to reset their own password should they forget it. The service also synchronizes the same password among all systems, eliminating the need for multiple password changes.

The Password Management system stores three sets of questions and answers. Forgotten passwords can be reset after correctly answering the three questions.

The Password Management service synchronizes passwords on these services:

Network Account
Computer login
Network Storage
VPN Access

How to access this service:

For any technology related questions or requests email us at, call 978 837-3500 or visit us on the second floor of the McQuade Library.