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Information Technology Services

User Services

As the face of the Information Technology Services department, User Services plays an important role in enabling, facilitating and supporting the use of technologies in pursuit of the mission of Merrimack College.

The Help Desk is at the forefront of User Services.  The Help Desk is ITS’ eyes, ears and voice on campus. It is where customers direct their attention when they need support. Working in cooperation with all departments across campus, we endeavor to be constant in our effort to improve user satisfaction, meeting the changing needs of our customers and improving our efficiency.

Services offered include:

AskIT Help Desk
Computer Standards
Software Standards
Printer Standards
ITS Computer Lab
Fee Based Computer Repair Program


User Services Team

Answers to Frequently Asked Questions:

For technology related questions or requests, email 
call us at:

or visit us on the second floor of the McQuade Library.