Position Overview: The Assistant Director of Student Success: Holistic Cross Training & Success Coach Program will have two unique though related roles. First, s/he coordinates the holistic cross training of around 125 Merrimack staff. This training consists of foundation level coaching in: academic support, career exploration, wellness, & personal finance. As such, s/he will make arrangements for campus professionals or external professionals to conduct training/workshops on a continual and cyclical basis. S/he will also work with campus professionals to locate and create online based training mechanisms and track the completion of training for all appropriate staff. Second, s/he will coordinate the holistic success coaching for around 90 Merrimack staff, as well as, student peer coaches. This includes making assignments, assessing engagement & student satisfaction and measuring outcomes. This position will report to the Assistant Dean of Student Success: Support Programs.  


  • Manage the college wide success coaching program  
  • Coordinate the holistic cross-training of designated employees  
  • Locate, create or coordinate the creation of online training modules  
  • Track and “badge” all cross-training  
  • Hire, train & supervise student success coaches  
  • Make assignments of students to success coaches  
  • Monitor/track engagement of coaches and students  
  • Communicate with coaches on a regular basis  
  • Lead group meetings of success coaches  
  • Provide a dotted line support to all success coaches  
  • Manage the Slate component of the program  
  • Teach one section of First Year Experience each year  
  • Review deliverables of each success coach to include; meetings with students, engagement with students, outreach to students and moving students to career services products  
  • Coach a small caseload of students   


  • 3-5 years experience in higher education 
  • Masters Degree  
  • Advance knowledge of spreadsheets, data collection and reporting 
  • Strong background in relationship building   

To Apply: Please apply online with cover letter and resume. 

This position is subject to the successful completion of a criminal background check. 

Merrimack College is an Equal Opportunity Employer.

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