Position Description: Reporting to the Assistant Dean for Graduate and International Students, Merrimack College seeks an enthusiastic candidate for the Assistant Director of International Student Support  role in the office of International Student Support (ISS). The staff in the ISS office assist students with visa and immigration services, provide academic support and cultural programs to promote academic, professional, and personal success at Merrimack College.

The Assistant Director of International Student Support is responsible for providing exemplary comprehensive advising to international students and serves as an expert and liaison to college and general community on international student related matters. He/She works with the Assistant Dean for Graduate and International Students to ensure compliance with college and federal policies and regulations while effectively communicating and advising international students about their rights and responsibilities to maintain a lawful immigration status in the U.S.  Assistant Director of International Student Support updates and maintains student records in SEVIS, helping resolve immigration and compliance-related issues, and assists with administration of programs and academic/social interventions focused on increasing student success, satisfaction, and retention at Merrimack College.

This position spans all aspects of the student lifecycle – from pre-arrival to post-graduation and takes a holistic approach to student development. As part of a networked team, the incumbent serves as a main point of engagement on matters related to academic, compliance, support services, and programs aimed at creating a high quality, streamlined experience for international students.


  • Serves as a Designated School Official (DSO) and performs advanced advising to students on college policies and procedures, degree requirements, employment (CPT, OPT, and STEM OPT), travel, and other issues particularly as they relate to F-1 non-immigrant visa compliance.
  • Assists in coordination of efforts between various on and off campus entities and represents the ISS office in a variety of capacities on matters involving international students in area of expertise.
  • Coordinates and/or plans programming that supports the unique academic, cultural, and social needs of international students including, but not limited to: pre-arrival preparation, orientation, acculturation, and other activities that support international student academic success on campus.
  • Provides supplemental academic advising to international students, such as degree audits, evaluating grades/academic history and placement test scores and serves as student advocate in matters related to grievances, grading issues, tuition appeals and special financial arrangements.
  • Persistently manages international student cases.  Coordinates support for international students experiencing cross-cultural, family, personal or economic issues which may impact academic performance.  Assists students to access appropriate campus and community services/resources.
  • Teaches an international section of the First-Year Experience (FYE) course and coordinates with other instructors of FYE for international students on best approaches for teaching the course and working with students.
  • Works collaboratively with faculty advisors to manage international student issues and concerns that have an impact on academic performance with a particular focus on academic probation and suspension and development of academic improvement plans, monitoring progress and making referrals.
  • Works collaboratively with faculty advisors, program directors, the Academic Success Center, and Student Affairs to support the development of strategies to enhance international student retention.
  • Effectively tracks international student queries to identify service trends and provide quality improvement measures.
  • Creates opportunities for consistent formal and informal contact with international students aimed at better understanding and improving international student experience.
  • Actively contributes to the College’s thought leadership through professional development and participation in the international education professional community.
  • Performs other duties as assigned.


  • Minimum 5 years advising international students at the college level.
  • 3+ years as a DSO, experience in SEVP academic guidelines, and advanced knowledge of SEVIS policies and regulations is required.
  • Strong technical skills. Experience with Terra Dotta software is a plus.
  • Experience planning and implementing programs and events.
  • Must be student-centered and have an understanding of college student development to provide the best advising services to Merrimack students.
  • SEVP DSO reporting regulations requires U.S. citizenship or lawful permanent residence status.
  • Designated School Official (required) and Notary Public (preferred).

To Apply: Please apply online with cover letter and resume.

This position is subject the the successful completion of a criminal background check.

Merrimack College is an Equal Opportunity Employer.

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