Position Overview & Responsibilities

The Associate Director of Admission for Visitor Services & Events is an integral part of the Welcome Center team and ensures the best possible visit experience for all Admission visitors which contributes to the success of the Division of Enrollment Management in reaching it’s enrollment goals.

The position works under the direction of the Director of Admission for Visitor Services & Events to carry out the visit strategy and vision designed to recruit, admit, and enroll an entering class that meets institutional goals along with keeping the visit experience on brand with the mission and vision of Merrimack College. The Associate Director will be responsible for the operational and management aspects of the 16,000 Square foot Arcidi Welcome Center. This includes managing the budget, inventory and facility needs, along with providing visit reports and statistical information to the Director of Admission for Visitor Services & Events and campus partners.

The Associate Director will be a team player that upholds the highest standard of the institution. S/he manages and leads the staff in carrying out their duties and responsibilities as well as develops and monitors processes for staff, including professional development and training to ensure events are carried out successfully and with high success rates. This position requires high attention to customer service, the ability to have an analytical and technical demeanor and the mindset to explore effective and more efficient ways to to operate a successful Welcome Center. S/he must have a commitment to manage multiple tasks and establish priorities, along with the ability to work on a team, and collaborate with campus partners.

The Associate Director of Admission for Visitor Services & Events is responsible for the execution and creation of business processes (eg. budget, inventory, customer service, schedules, staffing, etc.) as well as professional development, training and onboarding of Welcome Center staff. Responsibilities include:
  • Provides exemplary leadership in the supervision of the Welcome Center staff, responsible for the delivery of the best possible visit experience for all Admission visitors.
  • Manages and oversees all daily operations of the Welcome Center which includes managing the following: Operational Budget, Inventory, Facility needs, Visit Reports & Data, Master Event & Staff Calendars, Policies & Procedures.
  • Encourage and mentor the staff in carrying out their duties ensuring a professional atmosphere and the completion of high tasks.
  • Uphold a high attention to customer service, the ability to have an analytical and technical demeanor and the mindset to explore effective and more efficient ways to to operate a successful Welcome Center.
  • Strong commitment to manage multiple tasks and establish priorities, along with the ability to work on a team, and collaborate with campus partners and meet fast deadlines.
  • Build effective professional working relationships with campus partners, who are involved with supporting admission events. Manage stakeholders and drive those to make decisions to ensure timelines are met.
  • Collaborate with the Director of Admission for Visitor Services & Events with visit and event strategies, programming initiatives, event execution, and statistical and data reporting.
  • Manages and oversees event execution for on-campus, virtual and off campus recruitment and yield events. Ensure these events meet high standards, this would include all Signature Open Houses, Admitted Student Days and other events.
  • Has a clear commitment and dedication to advancing the College’s Equity, Diversity, and Inclusion Strategic Plan.
Qualifications:
  • Bachelor’s Degree Required, Masters preferred.
  • Strong supervisory and leadership skills, with demonstrated commitment to staff development.
  • Ability to thrive in a data-orientated, analytical environment. Experience with Slate CRM preferred.
  • Superior written, verbal, and public speaking communication skills.
  • Strong multi-tasking, organization, and time management skills.
  • Ability to establish and maintain effective relationships with prospective students, parents, school counselors, alumni, colleagues, and members of the Merrimack community.
  • Willingness to work nights and weekends as needed at various times throughout the year is required.
  • Demonstrated evidence as a self-starter that continually strives to improve processes, communication, and team effectiveness.
  • Cross-cultural competence and ability to communicate effectively with students and families from diverse backgrounds.
  • Evidence of a strong commitment to and experience with Diversity, Equity, and Inclusion, preferably in a higher education setting.
  • At least 5+ years experience working in higher education, admission & enrollment preferred.
  • Supervisory experience is preferred.
  • Experience fostering a culture that values diversity and inclusive excellence.
  • Valid driver’s license.
Statement on Our Mission

Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect and can contribute to Merrimack’s Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Augustinian mission, our Catholic faith and our values of diversity, equity and inclusion.

Application Materials Should Include:

  • Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission, our values, and our desire to be a more diverse, equitable and inclusive institution of higher learning.
  • Resume or Curriculum Vitae.
  • This position is subject to the successful completion of a criminal background check.

Required Vaccinations & Remote Work

Unless otherwise stated above, this is an on-campus position. This is not a remote or hybrid position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.

Merrimack College currently has a COVID-19 Vaccination Policy. Students, faculty and staff are required to be vaccinated for COVID-19.

About Merrimack College

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 5,000 undergraduates and graduate students from 32 states and 37 countries, and comprises schools of liberal arts, science and engineering, health sciences, education and social policy, and business. The college’s 260- acre campus is approximately 25 miles north of Boston in North Andover and Andover, Massachusetts. Merrimack is a Master’s Colleges & Universities/Medium Programs institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up U.S. News & World Report’s ranking of Best Colleges, coming in 46th out of 170 schools ranked in the Regional Universities North category in 2020. Merrimack is also listed as one of the top 10 most innovative schools and placed 35th for best undergraduate teaching programs among schools in the U.S. News category.

Merrimack College is an Equal Opportunity Employer.

Internal Applicants - Apply Now

Apply Now

Posted: 2/1/22

Position Code: 122