Position Overview: The Associate Director of Housing Operations will provide leadership and coordination of all aspects of housing operations, including occupancy management, placements and assignments, billing, office technology, enrollment initiatives, housing policies, opening/closing processes, and central office and hall operations. This role will provide vision, direction, and oversight for all operational aspects in the residence halls. This position directly supervises one professional area coordinator and indirectly supervises one assistant director, three area coordinators, seven graduate resident directors, and 66+ resident advisors. This is a full-time,12-month, live-on position with on-call responsibilities for high-level concerns.


  • Serves as a member of the Residence Life Leadership Team and assists in the development, implementation, support, and assessment of the departmental mission.
  • Manage all aspects of Occupancy Management including: creating and maintain residency reports and statistics (retention numbers); overseeing the petition process for students update and maintain databases; managing the meal plan process; providing leadership on technological advances for processes and systems.
  • Oversee all housing assignments and placements (for fall, spring, and break housing) including new student and transfer placements, residency agreements, applications, housing selection, room change, waitlist, specialty housing accommodations, withdrawals, damage billing, and appeals. Serves as the primary liaison with Accessibility Services for medical accommodations.
  • Directly supervises 1 Area Coordinator. Indirectly supervises 1 Assistant Director, 3 Area Coordinators, 7 Graduate Resident Directors and 66+ Resident Advisors
  • Develops and manages all housing policies, standardized operating procedures, and business plans, including the housing license, release process, immunization compliance, safety inspection, consolidation, evacuation, opening, closing, damage billing, and key/card access (in conjunction with the Office Manager).
  • Work collaboratively with offices across campus, including being the primary liaison to Information Technology (IT), to provide an optimal student experience for students, Facilities to address concerns about spaces, the Bursar’s Office for billing issues, and Athletics.
  • Serves as the office’s primary technology key user.
  • Oversee the Room Condition Process for students, including oversight of the Room Condition Form process, Damage Billing process, and chairing the Damage Appeal Committee. Ensure that Health & Safety inspections are conducted by staff on a regular basis
  • Serve as a student conduct hearing officer, update database and information associated with each case.
  • Participates in college-wide events, including recruitment events, open houses, Accepted Student Days, residence hall openings, Orientation, Welcome Week, Family Weekend, and Commencement.
  • Assist with central office tasks like attending weekly staff meetings, participate in divisional committees, maintain familiarity with current trends in higher education, and manage departmental calendar.
  • Engages a diverse student body and staff in fostering a welcoming, supportive, and inclusive environment that promotes connection to campus life, while maintaining high-levels of customer-service for students, parents, and campus partners.
  • Serve on college committees as designated by the Director of Residence Life.
  • Serve as a member of the on-campus emergency response team in the event of an emergency or crisis situation.
  • Serve in the administrator on call rotation.
  • Other duties as assigned by Director of Residence Life and/or Associate Dean of Students.


  • Master’s Degree required
  • At least 3 – 5 years post-master’s experience in a college or university residential environment that includes housing operations, conferences, or related administrative skills.
  • Understanding of college student development, college environment, and emerging trends in higher education, particularly in student services and housing.
  • 3-5 years of progressively increased responsibility and experience with college aged students
  • Prior work experience in staff recruitment, training, and development preferred.
  • Prior work experience in residence life preferred.
  • Familiarity with a housing management system and software.
  • Understanding of college student development
  • Multicultural competence and a demonstrated commitment to and experiences with diversity, equity and inclusion.
  • Program planning, assessment, and development
  • Computer skills (Microsoft office/Publisher)
  • Strong interpersonal and communication skills
  • Culturally responsive conflict resolution and creative problem-solving skills
  • Experience building collaborative partnerships with faculty, administrators, students, parents/families, and community partners.
  • Understanding of college student development, college environment, and emerging trends in higher education, particularly in student services and housing.

To Apply: Please submit a resume and a cover letter detailing relevant experience, including how diversity, equity, and inclusion is infused in your work.

Merrimack College is committed to building a culturally and racially diverse community, based on the values of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. Candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that values diversity and inclusive excellence at Merrimack College.

This position is subject to the successful completion of a criminal background check.

Merrimack College is an Equal Opportunity Employer.

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Posted: 1/5/21

Position Code: 0077