The Coordinator of Visitor services plays an integral role to the success of the Enrollment division, both operationally and organizationally. The Coordinator manages both the front lines of the Arcidi Center, as well as the backend operational components. The Welcome Center is located in the Alfred Arcidi building which is a 16,000 square foot space that encounters Admission visitors both Undergraduate and Graduate, along with current students, staff and faculty. For many, this building is their first experience on the campus, and we strive to provide all campus visitors with an excellent first impression.
The Coordinator is the public face and voice of the college, responsible for the organization and execution of all campus visits, ensuring each visitor has an exceptional and personalized experience. In addition to in-person customer service, this position provides customer service through phone calls, emails and staff our website chat bot feature.
This position collaborates with many departments and offices across campus, to ensure that updates from Admission and the Welcome Center are being communicated, and that we are working cohesively. The coordinator position requires an energetic professional who doesn’t mind wearing multiple hats. The position needs to have experience in handling a wide range of administrative and executive tasks, with the ability to work both independently and on a team. The Coordinator position needs to be well organized, flexible and enjoy the administrative challenges of supporting an office of diverse individuals. This position requires excellent time management and the ability to work with a strategic and problem-solving mentality.
In addition, this position requires the ability to stay up to date on college updates, trends whilst always providing accurate information, as the Arcidi Center sees hundreds of visitors each month. The coordinator plays an important part in the development and implementation of office policies by setting up and upholding procedures and standards to ensure the Enrollment staff stays organized.
Key Responsibilities Include:
Provide exceptional customer service to all in person, email and phone correspondence.
Support prospective and admitted students in the scheduling of both visits to campus and virtual offering along with providing general information on new student application procedures with regard to admissions, financial aid, housing and special programs.
Ensure the Welcome Center is physically prepared every day to welcome visitors and the Merrimack Community.
Responsible for managing the office; ensuring operations and procedures are organized, correspondences are controlled, supply requisitions are reviewed and approved and that clerical functions are properly carried out.
Monitor and maintain all office supplies inventory and budgetary needs.
Responsible for maintaining, updating and identifying new policies and procedures to guide the operational needs for the welcome center.
Responsible for coordinating logistics for signature events with outside event vendors, to include but not limited to, quotes, invoicing, hotel booking agreements, etc.
Manage the schedule for all Welcome Center meetings, and the booking of conference and meeting rooms, ensuring that executive meeting needs are always met.
Assist with event preparation for all of the on-campus signature events.
Bachelor’s degree preferred.
At least 1 year if related customer service experience is preferred.
To Apply: Please apply with a resume and cover letter.
This position is subject to the successful completion of a criminal background check.
Statement on Our Mission
Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.
Merrimack College seeks candidates who understand, respect and can contribute to Merrimack’s Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Augustinian mission, our Catholic faith and our values of diversity, equity and inclusion.
Required Vaccinations & Remote Work:
Unless otherwise stated above, this is an on-campus position. This opportunity is not a remote or hybrid position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Merrimack College currently has a COVID-19 Vaccination Policy. Students, faculty, and staff are required to be vaccinated for COVID-19.
About Merrimack College
The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 5,000 undergraduates and graduate students from 32 states and 37 countries, and comprises schools of liberal arts, science and engineering, health sciences, education and social policy, and business. The college’s 260- acre campus is approximately 25 miles north of Boston in North Andover and Andover, Massachusetts. Merrimack is a Master’s Colleges & Universities/Medium Programs institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up U.S. News & World Report’s ranking of Best Colleges, coming in 46th out of 170 schools ranked in the Regional Universities North category in 2020. Merrimack is also listed as one of the top 10 most innovative schools and placed 35th for best undergraduate teaching programs among schools in the U.S. News category.
Merrimack College is an Equal Opportunity Employer.
Position Code: 708