Position Overview: The Dispatcher position will provide clerical and technical support to the department by monitoring and operating various radio frequencies and dispatching department and other college personnel to calls for service and emergencies. The Dispatcher will be responsible for maintaining accurate records and logs of shift activity, operating several types of computer systems, providing telephone and in-person assistance to the public, and other related duties as assigned.

Responsibilities:

  • Maintains effective and efficient communication between the Police Department, its employees, the public, other college departments and personnel, outside emergency and law enforcement agencies by receiving and dispatching general and emergency information.
  • Receives information, complaints, signals and requests from a variety of communication equipment such as radio transmitter/receivers, telephones, alarms, and emergency signaling devices.
  • Identifies the location where assistance is required, determines the availability and location of the nearest emergency equipment and personnel, dispatches the necessary units into service, and coordinates any communication necessary.
  • Maintains accurate written and computer records of shift activity. Duties must be performed in a clear and orderly manner, often under stressful and/or emergency situations.
  • Answers business/emergency phones - including the college’s switchboard outside regular business hours - providing information, direction, and services. Handles a wide variety of in-person services such as issuing temporary visitor/parking permits, accepting citation appeals, signing keys in/out under strict key control policy.
  • Operates, with proficiency, several computer systems such as ID card system, card access system, E911 call notification system, CJIS (Criminal Justice Information System), police computer aided dispatch and report management program, surveillance camera system, CARS, Cognos, and a personal computer with software programs such as MS Word, MS Access, MS Excel, and Google Apps.
  • A variety of clerical duties to include filing, record-keeping, and lost & found records.
  • Other related duties as assigned.

Qualifications:

  • Minimum of a High School Diploma
  • Knowledge of police dispatching practices and a willingness to keep self up -to-date on current practices and maintain department-sponsored training to include CPR/First Responder, EOPSS Learning, and other annual requirements.
  • Proficiency in multi-tasking. Ability to analyze requests for both emergency and non­ emergency services and make independent decisions in communicating with and dispatching department personnel and other campus personnel and/or outside agencies.
  • Ability to adjust to changing situations to meet emergency or rapidly changing requirements with a clear mindset, to exercise sound judgment and discretion in handling confidential information.
  • Ability to launch the College’s RAVE Alert Emergency Notification System in emergency situations.
  • Ability to become familiar with the College’s emergency protocols (Emergency Preparedness Plan).
  • Ability to establish and maintain cooperative relationships with members of the college community, the public, and local agencies/officials.
    Must possess strong verbal and written communication skills.
  • Ability to become proficient in computer systems and electronic equipment used by the department.
  • Must be honest and able to be trusted with confidential information. Work-relat ed dishonesty or disclosure of confidential information will be grounds for termination.
  • Prior experience in police dispatching is preferred but not required.
  • Must be able to obtain CJIS certification (from the Commonwealth of Massachusetts) at hire and retain this certification as a condition of continued employment.
  • Must successfully complete a background investigation prior to hire.
  • Must attend all department meetings as well as any other training/meetings required by law and/or the college.
  • Must dress in department-approved uniform. Uniformed dispatchers are eligible, with some restrictions, to sign up to work details.

Full time employees:

  • Willing to work a fair share of extra shifts. May be mandatory shift work. May be assigned to a particular shift, sometimes with short notice. Openness to occasional shift flexibility.
  • Nature of job and staffing requirements may not allow for the approval of all leave time requests.
  • All clothing/equipment badges and IDs issued to, or bought for, employee must be returned upon resignation.

On-call or part time employees:

  • Must meet a 24 hour a month minimum (shift hours worked or signed up for) and be willing to work their share of holidays, weekends , and overnight shifts.
  • All clothing/equipment badges and IDs issued to, or bought for, employee must be returned upon resignation.

This position is subject to the successful completion of a criminal background check.

Merrimack College is an Equal Opportunity Employer.

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