Position Description & Responsibilities

The Graduate Student and Faculty Support Coordinator (GSFC) for Graduate Business Programs will assist and support the Assistant Dean of Graduate Programs with complex administrative duties related to student services, faculty support services in the area of course development and course evaluations, and in marketing and admissions. They will be a liaison to the online program manager (e.g., Meteor Learning) regarding online course development, will assist the Assistant Dean with the full course development process, will review syllabi, and will ensure course content is made available to students in a timely manner. Working collaboratively with the Assistant Dean of Graduate Programs, Assistant Dean of Operations, Advising and Analytics and the Lucey Center for Business Advising staff, the GSFC will manage student curriculum plans, communicate with students around course registration, clear students to register for classes, manage the registration and add/drop process, confirm students are enrolled in correct classes, and communicate with the Registrar’s office regarding any changes to registration requests if students cannot complete changes on their own. The coordinator will support marketing and admissions as needed and will handle special projects as they arise.

The position requires the individual to work independently with minimal supervision and to work effectively as part of a team. The candidate must have outstanding organizational and analytical skills and a meticulous attention to detail; an ability to communicate effectively and professionally both in writing and verbally; demonstrated initiative and willingness to continuously develop new skills; and an ability to work with multiple constituents and manage competing priorities, meet deadlines, and follow through on projects. The position requires a strong customer service orientation, good judgment and flexibility. The ability to handle confidential material with tact and discretion is essential.

  • Work collaboratively with the Assistant Dean of Graduate Programs, Assistant Dean of Operations, Advising and Analytics and the Lucey Center for Business Advising staff on matters related to graduate student services, including but not limited to, assisting students with curriculum planning, answering their questions around course selection and registration, clearing students for registration, coordinating with the Registrar’s office around add/drop and other issues as they arise.
  • Support on-campus and online course development and course quality control processes.
  • Work collaboratively with the Assistant Deans and with the Online Program Manager (e.g. Meteor Learning) and their course development team to ensure all online courses are delivered accurately and in a timely manner.
  • Assist in the creation of graduate faculty training assets and facilitating the faculty onboarding process.
  • Manage the graduate syllabus collection and development process.
  • Work collaboratively with other members of GSB to compile graduate course evaluations and disseminate the information to the faculty.
  • Support marketing and admissions as required.
  • Assist with special projects as required.
  • Contribute to diversity, equity and inclusion initiatives in the Girard School and the college more broadly


  • Master’s degree required.
  • Strong communication skills.
  • Demonstrated commitment to Diversity, Equity and Inclusion.
  • Demonstrated ability to support a diverse student body, including students from historically underrepresented and underserved groups.
  • Ability to juggle multiple tasks and manage a variety of projects simultaneously.
  • Proficiency with Microsoft Word, Excel, and PowerPoint required; database management experience is desirable.
  • Experience in higher education is preferred.

Statement on Our Mission

Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect and can contribute to Merrimack’s Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Augustinian mission, our Catholic faith and our values of diversity, equity and inclusion.

Application materials should include:

  • Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission, our values, and our desire to be a more diverse, equitable and inclusive institution of higher learning.
  • Resume or Curriculum Vitae
  • This position is subject to the successful completion of a criminal background check.

Required Vaccinations & Remote Work:

Unless otherwise stated above, this is an on-campus position. This is not a remote or hybrid position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.

Merrimack College currently has a COVID-19 Vaccination Policy. Students, faculty and staff are required to be vaccinated for COVID-19.

About Merrimack College:

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 5,000 undergraduates and graduate students from 32 states and 37 countries, and comprises schools of liberal arts, science and engineering, health sciences, education and social policy, and business. The college’s 260- acre campus is approximately 25 miles north of Boston in North Andover and Andover, Massachusetts. Merrimack is a Master’s Colleges & Universities/Medium Programs institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up U.S. News & World Report’s ranking of Best Colleges, coming in 46th out of 170 schools ranked in the Regional Universities North category in 2020. Merrimack is also listed as one of the top 10 most innovative schools and placed 35th for best undergraduate teaching programs among schools in the U.S. News category.

Merrimack College is an Equal Opportunity Employer.

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Posted:  6/24/21

Closing Date: 8/24/21

Position Code: 870