Position Overview & Responsibilities

The Office Manager is responsible for assisting the Chief Information Officer in the execution of their duties and responsibilities. The Office Manager also provides support to the other Directors within Information Technology Services. The position requires complex office management functions and high-level administrative support. The Office Manager handles a wide range of administrative support tasks that involve effective communication and interaction with students, stakeholders, faculty, and staff throughout the Merrimack College community. The Office Manager must have a courteous and friendly professional demeanor, and be reliable and trustworthy, especially when managing confidential and time-sensitive materials. Responsibilities include:

  • Assist the CIO in the day-to-day operations of the office. Manage the calendar, coordinate and prioritize appointments, compile various reports, handle all contracts and maintain records and other documents.
  • Oversee fiscal and budgetary operations for Information Technology Services and provide monthly reports to the CIO (including the processing of invoices, purchase orders, expense reports, contracts, etc.).
  • Perform periodic budget analyses and data reports; process and oversee all pre-authorization and expense reports for travel.
  • Create, maintain and update spreadsheets, tables, presentations, letters, communications, and other documents for the CIO.
  • Assist the department in the management of the Mobile Merrimack program. Process paperwork for Apple, manage and track repairs, assist in keeping accurate inventory.
  • Serve as the liaison for the CIO between other offices on campus. Initiate communication with other departments. Reserve space and make reservations for meetings. Prioritize the scheduled events and follow up to ensure deadlines are met.
  • Attend meetings at the discretion of the CIO, take minutes, and post/disseminate information including agendas and minutes.
  • Respond to emails from the Office of Information Technology email account and provide assistance with updating the website and MyMack pages with the most up-to-date information.
  • Proofread and edit, when necessary, drafts before distribution. Track and protect confidential and sensitive information and use discretion when disseminating information.
  • Make suggestions for office policies and procedures, and ensure they are implemented appropriately.
  • Manage office supplies inventory and place orders as necessary.
  • Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports.


  • Bachelor’s Degree preferred or 2-5 years of work experience in an administrative/office management role.
  • Must be proficient with Microsoft Office and Google products. Familiarity with Adobe Acrobat and AdobeSign is a plus.
  • Excellent interpersonal skills and communication skills at all levels (both verbal and written).
  • Self-starter with the ability to multitask and manage a significant workload.
  • Strong problem-solving skills and analytical abilities.
  • Demonstrate a high level of attention to accuracy and detail.
  • Ability and willingness to learn new skills as necessary are essential.

Statement on Our Mission

Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack’s Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Augustinian mission, our Catholic faith, and our values of diversity, equity, and inclusion.

Application Materials Should Include:

  • Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission, our values, and our desire to be a more diverse, equitable, and inclusive institution of higher learning.
  • Resume or Curriculum Vitae

This position is subject to the successful completion of a criminal background check.

Required Vaccinations & Remote Work

Unless otherwise stated above, this is an on-campus position. This is not a remote or hybrid position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.

Merrimack College currently has a COVID-19 Vaccination Policy. Students, faculty, and staff are required to be vaccinated for COVID-19.

About Merrimack College

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 5,000 undergraduates and graduate students from 32 states and 37 countries, and comprises schools of liberal arts, science and engineering, health sciences, education and social policy, and business. The college’s 260- acre campus is approximately 25 miles north of Boston in North Andover and Andover, Massachusetts. Merrimack is a Master’s Colleges & Universities/Medium Programs institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest-growing educational institutions in the country and has steadily climbed up U.S. News & World Report’s ranking of Best Colleges, coming in 46th out of 170 schools ranked in the Regional Universities North category in 2020. Merrimack is also listed as one of the top 10 most innovative schools and placed 35th for best undergraduate teaching programs among schools in the U.S. News category.

Merrimack College is an Equal Opportunity Employer.

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Posted: 3/26/22

Position Code: 962