Position Overview & Responsibilities

The Warrior One Stop Student Services Specialist, will play an integral role within the Warrior One Stop. The successful candidate will work independently and serve as the primary point of contact for all student employment activities. The Student Employment Services Specialist will also be cross trained with the services of the Warrior One Stop to expand their ability to support our student population in a variety of services. This position supports cooperative cross-functional, cross-campus communications, and dialogue by maintaining a close working relationship with all campus offices. This position will include some evening and weekend hours; (remote or in person).

Merrimack College is committed to building a culturally and racially diverse community, based on the values of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. Candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that values diversity and inclusive excellence at Merrimack College.

Responsibilities include:

  • Provide service to students, parents, faculty & staff to Merrimack College administrative policies and procedures and to assist them in accessing the information and related services using student systems and technology.

  • Coordinate the student employment program, with a focus on increasing students’ skills by creating accessible employment experiences.

  • Support and advise students in relation to obtaining employment, hiring, and college-wide employment expectations; as well as supervisors and departments through all aspects of hiring and onboarding student employees.

  • Act as initial point of contact for all student employment questions, concerns, and requests that aid in the recruitment and retention of student employees. Resolve all open issues and triage and escalate as necessary.

  • Work in collaboration with colleagues that manage Federal Financial Aid Work Study funding.

  • Coordinate student hiring paperwork, intake process in coordination with financial aid and payroll services.

  • Mediate conflicts that may arise while adhering to Merrimack College Human Resource policies and guidelines, maintaining professional and confidential competency in dealing with sensitive situations.

  • Propose systems and processes to improve overall student employment procedures and processes; develop tools, resources, guidance documents, standard operating procedures.

  • Refine and implement application, hiring, and posting policies to support budgetary requests for student employees.

  • Solve problems related to systems, policies or procedures that overlap a variety of administrative areas, are dynamic and interconnected.

  • Develop, recommend, and implement policies, guidelines, and procedures to ensure consistency and equity of access to employment.

  • Other duties as assigned.

Additional Considerations:

  • Must demonstrate strong interpersonal skills, discretion and resourcefulness in order to interact effectively with students, family members, and the general public as well as with representatives from other departments or institutions.

  • Excellent verbal and written communication skills to effectively and professionally interact with diverse groups using tact and diplomacy.

  • Ability to communicate patiently and courteously with difficult situations.

  • Skill in listening, anticipating, and responding to the needs of customers.

  • Ability to establish and develop long-term relationships across campus with students, faculty and administrative staff.

  • Ability to research, apply and explain a variety of rules, policies and procedures.

  • Strong organizational and project management skills to coordinate and prioritize multiple complex duties, paying attention to detail and deadlines when faced with high volume, fluctuating workload and constantly changing priorities.

  • Must be able to work flexible hours including occasional evenings and weekends as needed.

Qualifications:

Bachelor’s degree required with 1-3 years professional experience in a busy service oriented office and/or related customer service experience.

To Apply: Please apply with a resume and cover letter.

Merrimack College is committed to building a culturally and racially diverse community, based on the values of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. Candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that values diversity and inclusive excellence at Merrimack College.

This position is subject to the successful completion of a criminal background check.

Statement on Our Mission

Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect and can contribute to Merrimack’s Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Augustinian mission, our Catholic faith and our values of diversity, equity and inclusion.

Required Vaccinations & Remote Work:

Unless otherwise stated above, this is an on-campus position. This is not a remote or hybrid position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Merrimack College currently has a COVID-19 Vaccination Policy. Students, faculty and staff are required to be vaccinated for COVID-19.

About Merrimack College

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 5,000 undergraduates and graduate students from 32 states and 37 countries, and comprises schools of liberal arts, science and engineering, health sciences, education and social policy, and business. The college’s 260- acre campus is approximately 25 miles north of Boston in North Andover and Andover, Massachusetts. Merrimack is a Master’s Colleges & Universities/Medium Programs institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up U.S. News & World Report’s ranking of Best Colleges, coming in 46th out of 170 schools ranked in the Regional Universities North category in 2020. Merrimack is also listed as one of the top 10 most innovative schools and placed 35th for best undergraduate teaching programs among schools in the U.S. News category.

Merrimack College is an Equal Opportunity Employer.

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Posted: 7/28/22

Position Code: 84