Position Overview: As the Academic Technology Media Specialist, this role will work under general supervision of the Director of Academic Technology. This high growth role is responsible for the operation and maintenance of the College’s classroom audiovisual equipment and computer systems used by faculty, staff, and students in all classrooms, conference and meeting spaces, and computer labs. This role will evaluate the current conditions and implement improvements to the classroom technology. The Academic Technology Media Specialist is the primary point of contact for a wide range of work such as emergency calls for technical support in these classrooms and labs, working with Audio/Visual vendors on classroom maintenance and new building projects on campus. The Academic Technology Media Specialist is responsible for managing and maintaining the teacher consoles in the classrooms and the college’s PC and Mac labs, ensuring they are equipped with the proper software needed by faculty and students and are in excellent working condition.

Responsibilities:

  • Responsible for managing the campus wide programming and set up. Install, upgrade, and maintain the functionality of college classroom, conference, and lab AV equipment and computers.
  • Serve as a thought partner to identify and implement creative and effective technology solutions for campus users; stays up to date with technology changes in software and hardware; participates with other computer support staff in evaluating, documenting, and improving support procedures and services.
  • Assist faculty, staff and students with the proper usage and operation of audiovisual equipment.
  • Responsible for installation, configuration, testing, and repair of hardware and software. Troubleshoots hardware and software problems including PC, MAC, and iOS platforms. Assists with hardware and software inventory.
  • Responsible for helping to implement creative and effective technology solutions for campus users; stays up to date with technology changes in software and hardware; participates with other computer support staff in evaluating, documenting, and improving support procedures and services.
  • Responsible for imaging both Windows and MAC lab machines. Maintains all hardware and software across 11 different lab spaces.
  • Provide emergency classroom and lab technical support.
  • Configure and administer campus-wide learning space management tools such as Extron Global Viewer Enterprise and Crestron Roomview Fusion software.
  • Coordinate installation and renovation of learning environments with other campus groups such as Registrar and Facilities management, and AV vendors.
  • Identify and resolve media system problems in technology enhanced classrooms, computer and specialty labs, and auditoriums.
  • Assist in the preparation and monitoring of the departmental budget.
  • Assist in the decision-making for acquisition of new systems for instructional support.
  • Other duties as assigned.

Qualifications:

  • Bachelor’s degree preferred
  • 0 - 3 years of experience in a technology support environment preferred.
  • Proficient with Windows OS, Mac OS, iOS.
  • Communicate clearly and effectively and provide excellent customer service.
  • Knowledge of current systems and network technologies and standards and their practical application in the academic environment.
  • Ability to troubleshoot issues and follow them all the way through to a solution.
  • Proactive self-starter who has the ability to work with minimal supervision and manage own priorities.
  • Ability to learn new technologies quickly.
  • Basic knowledge of Extron and Crestron AV equipment a plus.
  • Once in the role, has willingness and ability to become certified in Extron programming

To Apply: Please apply online with cover letter and resume.

Merrimack College is an Equal Opportunity Employer.

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