Position Overview
Provides leadership and direction for the frontline services of McQuade Library. This position is responsible for the oversight of library service desk activities, including circulation, course reserves, interlibrary loan services, and billing. Plays a key role in fostering an inclusive, welcoming environment for library users, serves as initial library contact to users to assist in determining information needs and provides appropriate department referrals as necessary.
Responsibilities include:
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Lead and manage the operation of Library Services Help Desk which includes overseeing daily circulation functions. Coordinates work schedules to ensure adequate desk staffing during 24/5 hours of operation.
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Hires, schedules, supervises, evaluates and trains approximately 10 student assistants and 4 Library Assistants in access services policies and customer service.
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Manages all aspects of Interlibrary loan and document delivery including requesting, obtaining, and fulfilling items for members of the college community and providing items to other participating institutions while maintaining copyright compliance.
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Oversees the processing of course reserve materials and works with faculty in complying with the library copyright policy for the ethical and legal use of materials.
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Provides specialized research consultations and reference for McQuade Library users.
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Develops, recommends, and administers policies, procedures, and processes in support of Access Services unit operations in collaboration with Head Librarian.
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Serves as primary liaison to subject areas faculty and users; identifies, meets, and facilitates ongoing communication about resources needs and service expectations.
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Represents the library at NOBLE meetings on access-services related issues, and attends workshops and meetings as needed for professional development.
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Collects, analyzes, and reports statistical data related to collection use and service desk transactions; Makes data-driven recommendations for improvements in policies and services.
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Perform similar or related duties as assigned.
Qualifications:
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Master’s degree in Library & Information Science from an ALA-accredited institution.
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Minimum of two years of library experience with supervisory duties, preferably in Access Services (circulation).
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Working knowledge of integrated library systems and technology.
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Expertise using resource sharing software.
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Record of successful interaction with faculty, students, staff, and administrators in an institution of higher education.
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Experience implementing application of new technologies for user services
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Excellent interpersonal skills, including the ability to effectively collaborate with faculty, students, and staff.
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User-centered approach, a willingness to adapt to the changing needs of library users.
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Strong interpersonal skills as a team member of Instruction/Liaison team in outreach, relationship-building, and collaboration with faculty.
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Strong time management, organizational, and project planning skills.
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Technology proficiency with demonstrated aptitude for learning new software and systems. Ability to incorporate new technologies and innovations into existing operations. Working knowledge of Google Suite, and Apple products.
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Commitment to diversity, equity and inclusion and ability to apply best practices in this area to all aspects of the Access Services unit.
Application materials should include:
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Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission, our values, and our desire to be a more diverse, equitable and inclusive institution of higher learning.
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Resume or Curriculum Vitae.
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Names and contact information for three (3) references.
This position is subject to the successful completion of a criminal background check.
Required Vaccinations:
This is an on-campus position as employees are essential in order to provide a fully on- campus, residential college experience for our students and the community. Merrimack College currently has a COVID-19 Vaccination Policy. Students, faculty and staff are required to be vaccinated for COVID-19.
Statement on Our Mission
Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.
Merrimack College seeks candidates who understand, respect and can contribute to Merrimack’s Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Augustinian mission, our Catholic faith and our values of diversity, equity and inclusion.
About Merrimack College
The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 5,000 undergraduates and graduate students from 32 states and 37 countries, and comprises schools of liberal arts, science and engineering, health sciences, education and social policy, and business. The College’s 260-acre campus is approximately 25 miles north of Boston in North Andover and Andover, Massachusetts. Merrimack is a Master’s Colleges & Universities/Medium Programs institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up U.S. News & World Report’s ranking of Best Colleges, coming in 46th out of 170 schools ranked in the Regional Universities North category in 2020. Merrimack is also listed as one of the top 10 most innovative schools and placed 35th for best undergraduate teaching programs among schools in the U.S. News category.
Merrimack College is an Equal Opportunity Employer.
