Accessibility Services Accommodation Assistant (Part-Time)

Accessibility Services Accommodation Assistant (Part-Time)

Posted: September 14, 2023
Position Code: 508

Position Overview

Accessibility Services Accommodation Assistant works in close collaboration with the Accessibility Services Office, Academic Success, faculty, campus colleagues, and families on behalf of the students who have documented disabilities. The Accommodation Assistant is primarily responsible for supporting registered students with disabilities by maintaining the flow of office tasks including: overseeing the daily functions of the Accommodate software including circulating accommodation letters, alternative format textbook processes, and assistive technology; coordinating and running the Testing Center via communications with students and faculty; assisting with the maintenance of the administrative tasks of the office and the Activate Program for neurodiverse students; and other tasks as assigned by the Director.


Primary Responsibilities:

  • Oversee the Accommodate software including circulating accommodation letters and alternative format textbook processes
  • Process all incoming Accommodations requests in Accommodate and assign intakes to staff
  • Manage the ASO Testing Center – including communication with students & faculty and all documentation and record keeping related to the Testing Center
  • Provide administrative and confidential support in office tasks, including communications with students, faculty/staff, and families by managing & triaging the general email box and maintaining records
  • Introduce and train students in adaptive technologies to strengthen their access, including using the iPad, requesting and using alternative-formatted texts, using Canvas to access course materials, and making other materials accessible as needed
  • Supporting the needs of the Activate Program for neurodiverse students.
  • Assisting with the training and supervision of the student workers, student mentors/leaders and graduate fellow(s)
  • Provide information to current, new, and prospective student and parent concerns, meet with and communicate with outside agencies when necessary. Participate in new student orientation, Admitted Student Days, Open Houses, and other programs as needed
  • Work in direct support for our current students with visual impairments/blindness, hearing impairments/deafness, and physical limitations by coordinating with their faculty and student workers making all course materials accessible. This includes managing equipment needed to make classrooms accessible
  • Maintain up-to-date expertise in adaptive and assistive technology
  • Will assist the office staff in student pre-registration every semester
  • Other tasks as identified as necessary (e.g., newsletters, trainings/workshops/outreach) by the Director
  • Possible flexible hours with occasional night and weekend requirements


Required Qualifications:

  • Bachelor’s degree required, Master’s preferred
  • Professional experience in a field relevant to the delivery of support services to students.
  • Previous experience working on a team in a fast-paced student-centered office environment.
  • Ability to communicate effectively with various parties, be organized and responsible, maintain systems and processes, maintain confidentiality 

Preferred Qualifications:

  • Experience with academic support in higher education
  • Experience working with students with documented disabilities under the ADA, 504, and/or IDEA
  • Possession of a professional working knowledge of the disabilities affecting college-age students along with knowledge of the process of determining appropriate accommodations.
  • Possession of a solid level of knowledge of campus department partners for consultation and referrals and of academic curriculum to give general academic advice and make referrals. 

Application Materials Should Include:

  • Resume
  • Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission, our values, and our desire to be a more diverse, equitable and inclusive institution of higher learning.

This position is subject to the successful completion of a criminal background check.


Vaccinations and Remote Work 

This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.

The COVID-19 vaccine and booster for which an individual may be eligible are highly recommended for students, faculty and staff. Merrimack College does not require proof of COVID vaccination for enrollment, employment or to be a guest on our campus.


Statement on Our Mission

Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect and can contribute to Merrimack’s Catholic and Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Catholic and Augustinian mission and our values of diversity, equity and inclusion.


About Merrimack College

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,000 undergraduate and some 1,400 graduate students from 32 states and 37 countries. The College features more than 100 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College comprises five schools: arts and sciences, engineering and computational sciences, nursing and health sciences, the Winston school of education and social policy, and the Girard school of business. The College’s suburban 240-acre campus is approximately 25 miles north of Boston in the towns of North Andover and Andover, Massachusetts. Merrimack is a Master’s Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report’s ranking of Best Colleges, coming in 34th out of 175 schools ranked in the Regional Universities North category in 2022. Merrimack also ranked 3rd in the Most Innovative Schools category. Merrimack is a NCAA Division I athletic institution.

Merrimack College is an Equal Opportunity Employer.

Student Life