Slate CRM Manager

Slate CRM Manager

Posted: October 21, 2022
Position Code: 609

Position Overview
The Office of Admission at Merrimack College is looking for a Slate CRM Manager. Reporting to the Director of Enrollment Systems, the Slate CRM Manager is responsible for the overall design, administration, maintenance, and support of the Technolutions Slate CRM platform. This position will work collaboratively to support the Enrollment Management leadership team and campus partners (Graduate Admission, Marketing, Information Technology, Institutional Effectiveness, Student Success, etc..) to provide overall management of the Slate CRM functionality to include applications, document management, inquiry and prospect data uploads, communication support, event management, user training, and system integrations.

Responsibilities

  • Oversee the day-to-day administration and management of the Slate CRM platform for the undergraduate instance.
  • Design, maintain, and enhance custom online portals for prospects, applicants, counselors, and admitted students.
  • Perform system configuration, maintenance, enhancement, and quality control processes for all online applications, from submission through decision release.
  • Responsible for integration of admission data systems between Slate CRM and PowerfAIDS, Mainstay/AdmitHub, ARMS, Common Application, and Jenzabar CX.
  • Responsible for data import for all inquiries, prospects, and applicants from internal and external systems and vendors.
  • Provide support of Slate’s functionality in the areas of applications, event management, queries, form development, document management, communications, workflow maintenance, data uploads.
  • Provide integration support for data needs with outside vendors (ie. EAB, Inside Track, Common Application, etc.)
  • Ensure accuracy, high quality and integrity of data entered into admission systems through assessment and quality control reviews and audits.
  • Create and maintain comprehensive documentation for application processing in Slate, data integration between Slate and other systems.
  • Process and support name purchase buys into Slate CRM, to include deduplication, testing, data integrity, etc.
  • Identify, collaborate, and incorporate new Slate CRM functionality and enhancements; to include timelines, testing, documentation, and execution of a training plan.
  • Primary technical liaison for Slate CRM with internal campus partners (i.e. Information Technology, Institutional Effectiveness, Student Success, Bursar, Registrar, Student Life)
  • Provide end user training and support, to include managing user accounts, profiles, permissions, and onboarding new users.
  • Support other new enrollment management initiatives (i.e. Data warehouse) and duties as assigned.
  • Participate in signature UG and Graduate Admission events to include supporting event and student registration.
  • Be an active member of the Slate community, to include but not limited to; attend the annual Slate Summit conference, webinars, and other professional development opportunities.


Qualifications

  • Bachelor’s degree required; Master’s degree preferred.
  • 1-3 years’ experience working in higher education, admission & enrollment management Preferred.
  • 2-4 years of experience with implementing, customizing and managing Slate CRM system.
  • Solid working knowledge with Slate online forms, process builders, data integration, and liquid mark-up tools.
  • Working knowledge of Tableau, Cognos, HTML, Powerfaids, Jenzabar CX.
  • Excellent interpersonal communication skills.
  • Ability to work independently and as part of a team.
  • Cultural competence and ability to communicate effectively with diverse constituencies Ability to thrive in a data-oriented, analytical environment.
  • Flexibility and adaptability to shift in changing priorities.
  • Strong analytical skills, with attention to detail.
  • Ability to manage multiple tasks at once, with tight and shifting deadlines.


Application Materials Should Include:

  • Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to our Catholic Augustinian mission, our values, and our desire to be a more diverse, equitable and inclusive institution of higher learning.
  • Resume

This position is subject to the successful completion of a criminal background check

Required Vaccinations and Remote Work
Unless otherwise stated above, this is an on-campus position. This is not a remote or hybrid position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. All Merrimack College students, faculty and staff are required to be vaccinated for COVID-19 and up to date with booster recommendations as outlined by the Centers for Disease Control (CDC), or attest to a medical, religious or personal concern about being vaccinated. Every member of the Merrimack College community must take personal responsibility and complete an attestation that validates each individual’s compliance with the College’s COVID-19 vaccination policy.

Statement on Our Mission
Merrimack College is a Catholic Augustinian institution of higher education committed to building a culturally and racially diverse community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect and can contribute to Merrimack’s Catholic and Augustinian mission and values and advance our work in the area of diversity, equity and inclusion. We strongly encourage applications from members of underrepresented groups. All candidates should describe in their application previous experience related to equity, diversity, and inclusion, as well as how they will engage in fostering a culture that supports our Catholic and Augustinian mission and our values of diversity, equity and inclusion.

About Merrimack College
The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,000 undergraduate and some 1,400 graduate students from 32 states and 37 countries. The College features more than 100 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College comprises five schools: liberal arts, science and engineering, nursing and health sciences, the Winston school of education and social policy, and the Girard school of business. The College’s suburban 240-acre campus is approximately 25 miles north of Boston in the towns of North Andover and Andover, Massachusetts. Merrimack is a Master’s Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report’s ranking of Best Colleges, coming in 34th out of 175 schools ranked in the Regional Universities North category in 2022. Merrimack also ranked 3rd in the Most Innovative Schools category. Merrimack is a NCAA Division I athletic institution.

Merrimack College is an Equal Opportunity Employer.