Frequently Asked Questions
Interactive FAQ list
Below are questions that are most commonly asked regarding Mobile Merrimack. Click on the question to reveal the answer.
Goals and Objectives
A. Mobile Merrimack advances the college’s long range goal of creating a modern academic enterprise grounded in innovative teaching, learning, and scholarship. Mobile Merrimack leverages the opportunities that mobile learning technology provides to:
- Promote innovation and excellence in teaching and learning, focused on the 21st century competencies of Communication, Critical Thinking, Collaboration and Creativity
- Engages all students in creating an individualized digital learning environment
- Reduce the cost of education and foster sustainable practices
A. Merrimack students will benefit in the following ways:
- Enhance active and collaborative learning environments
- Improve access to faculty through a common technology platform
- Increase opportunities for asynchronous learning
- Reduce costs with digital textbooks and other learning materials
iPad Distribution and Refresh Plan
A. The Fall 2017 entering class will receive the following:
- 9.7 inch iPad Pro (Wi-Fi) with 2 year AppleCare+ protection.
- Brenthaven Case for iPad Pro 9.7”, Model Munber BX2Edge in Smoke Gray
A. Students will receive their iPads as part of their orientation program. If a student is unable to attend the orientation, they may pick up their iPad at the IT Help Desk during their normal operating hours.
A. iPads are Wi-Fi enabled only. Students will be able to access the MCStudent network on their devices in and out of the classroom.
A. The iPads are purchased and are the property of Merrimack College until the student completes four semesters (not including summer terms). During the time that Merrimack owns the iPad we expect that students will care for the iPad and treat it as they would other personal property. At the end of the four semesters the iPad becomes the property of the student.
A. Yes. Your iPad is yours to use whenever and wherever you go.
A. To ensure device consistency and to reduce the downtime and distractions that come with mixed technology/software/application environments, students need to use Merrimack-provided iPads. Because Merrimack is supplying the device, we will be able to maintain learning continuity and provide superior support services for Mobile Merrimack iPads, including immediate replacement of a broken iPad by Merrimack’s IT Help Desk under the AppleCare insurance plan.
A. Yes. New devices will be refreshed following four semesters (not including summers) of use in order to maintain a common platform. Upon refresh the older iPad becomes the property of the student.
Additional Technology and Accessory Needs
A. It depends. To determine technology needs students should consider a variety of factors including: major, minor, travel (e.g. sports, study abroad, internships), learning preferences and needs, and budget. For assistance contact your academic department or the Center for Excellence in Teaching and Learning (CETL).
A. No. Additional iPad accessories such as the Apple Smart Keyboard and Apple Pencil are widely available for purchase online and in retail stores. NOTE: The case that comes with your iPad has an integrated slot for an Apple Pencil and is compatable with the Apple Smart Keyboard.
Apps, Coursework, and Textbooks
A. Students will purchase and own the apps required for their classes. All students will be required to create their own Apple ID if they don’t already have one. If students are setting up an Apple ID, we suggest using a personal email (not your merrimack.edu email) to establish an Apple ID. They will use their Apple ID to purchase and manage all apps and other related content on their iPad. Upon graduation, students will be able to continue using whatever apps they have purchased on whatever new iOS device they happen to buy in the future.
A. Yes. Students may install their own apps onto the iPad as governed by the honor code and Student Handbook. The CETL can provide guidance and training.
A. Use of iPads in the learning environments and courses will vary. The iPad and the wide variety of apps offer numerous opportunities for teaching and learning. One of the primary advantages of our mobile strategy is that it will offer students various ways to engage with content, which will meet the needs of all students and their individual learning preferences.
A. Use of the iPad for official course work, as well as access to devices during class, is at the discretion of our faculty. It is recommended that you bring the iPad to class with you as you will find many opportunities to benefit from using it including note taking, creating interactive presentations and iMovies, collaborating, and using assistive technologies as needed.
A. With iPads you can now consider learning needs and preferences, cost, lifestyle, and sustainability, while making textbook selections. Whether you are looking for savings, going green, leveraging assistive technologies, integrating apps or planning to travel with athletics, work, conferencing, or study abroad, using an eReader with your iPad offers many advantages in an academic environment. Students should check course syllabi for details on materials needed and consider digital textbook availablity.
A. Yes. Students are provided with instructions on setting up their Apple ID’s, iPad basic settings, email, and what apps to install. Also, at orientation students are introduced to their FYE course, which starts over the summer. Digital literacies have been embedded in this course and will assist students in leveraging technological approaches in effective note taking, time management, and organizational skills. Productivity and workflow are also covered as well as creating interactive, effectual presentations and iMovies. Integrated development continues in the fall in the FYE1000 course. These skills should provide a foundation from which the students can build.
A. Professors and peer mentors provide excellent recommendations. In addition, students are encouraged to explore online resources such as the App Store, blogs, and YouTube videos for innovative academic strategies and solutions. For further assitance please call the CETL at (978)837-5746.
iPad Service, Support, and Security
A. The iPad comes with the AppleCare + warranty, which covers hardware repair through Apple’s limited warranty including telephone support by Apple. This warranty begins two years from the original purchase date and also includes up to two incidents of accidental damage coverage, each subject to a $49 service fee.
In addition to support by Apple through their online, telephone, retail and independent Apple Authorized Service Providers, students can leverage the Merrimack College IT User Services helpdesk.
A. Lost or stolen iPads should be reported immediately to Campus Police. Never confront a suspected thief. Incidents of theft will be dealt with on a case by case basis. Contact the IT Department to receive a loaner iPad for up to 30 days. Ultimately,the Student assumes all risks of loss of the Equipment.
A. The devices should be locked with a passcode and with the Find My iPad service enabled via iCloud. That way, if your iPad is taken, no one can access your private information and you will have a greater likelihood in locating and retrieving your iPad.
A. We are committed to internet security for students and faculty. Students should back up their devices using iCloud or a computer (Mac or PC) via iTunes.
A. Yes. When you pick up your iPad, the serial number will be recorded. They will also be laser etched with the Mobile Merrimack logo.
A. Yes. iPads are powerful tools for recording and exploring the world around us. Their ease of use and mobility make filming and recording your activities fun and exciting to share. However, there can be other consequences if they are used to invade the privacy of others. All members of the Merrimack community are obligated to adhere to the Acceptable Use Policy For Technology. Students who use their iPads inappropriately may face judicial action at the discretion of the College.
A. View a copy of the Merrimack College Student Computer User Agreement (PDF) >>.