(Also known as: Remote Access, Virtual Private Network, GlobalProtect)
Availability: 24 Hours, Daily
Support: Monday - Thursday, 8:00 a.m. - 10:00 p.m.
Friday, 8:00 a.m. - 5:00 p.m.
Sunday, 4:00 p.m. - 10:00 p.m.
VPN Access permits an off-campus employee the ability to securely access on-campus computing resources as if they were on-campus. IT-supplied software creates a secure virtual private network (VPN) tunnel from an off-campus computer into the campus network.
How to request this service: call 978 837-3500 (x3500) or email AskIT@Merrimack.edu.
Restrictions: Requires written supervisor approval
Note: Normal Service Levels apply to off-hour use facilitated by the VPN.