Latest Updates from Merrimack College

 

April 19: Update in Regards to the Remainder of the Semester

A message from President Hopey about the College and remainder of the semester and beyond. 
Read Now

Merrimack Announces Student Emergency Fund for Students

The fund will assist students who are facing additional financial hurdles due to COVID-19.

Learn More

Archived Alerts

Campuswide
4/193/313/17 | 3/13 
3/103/5 | 3/2

Students
5/15 5/7 | 4/16 | 3/27 | 3/23 
3/22 | 3/21 | 3/20 | 3/13

Faculty and Staff 
4/2 | 3/26 | 3/22
3/21
 | 3/11 

Athletics
3/12 | 3/11


Merrimack’s Response to COVID-19

Below you will find important information regarding Merrimack’s response to COVID-19.  

Summer Classes Will Only Be Offered Remotely.

Merrimack College will continue with remote learning for all students for the summer semester.
Remote Learning for Students Continuity of Education for Faculty

Face Coverings Are Required While on Campus.

Under the State of Massachusetts COVID-19 Order No. 31, beginning Wednesday, May 6, all staff and faculty entering campus will be required to wear a face covering.

Housing, Board, Parking, Study Abroad Expenses.

Merrimack College has updated student accounts with reimbursements and credits for housing, food, parking and short-term study abroad. Learn More

Campus Will Remain Closed With Limited Access.

The physical campus will continue to be closed until Monday, June 15, 2020. 

Spring 2020 Graduation is Scheduled for Aug. 8. 

Merrimack College will hold Commencement 2020 on Saturday, August 8, 2020 on Merrimack’s campus. Details regarding the celebration, including days for Senior Week activities prior to the ceremony on Saturday, August 8, will be forthcoming over the next several weeks.

All Campuswide Events Are Canceled.

All on-campus events and visits taking place until Monday, June 15, are canceled or postponed, including Commencement. Should events scheduled to take place on or after June 15 be changed, the College will communicate accordingly.

Student Support Services Remain Open Virtually.

All student support services remain open virtually. We are available to answer your questions and address your concerns by phone or email.

Non-Essential Personnel Are Working From Home. 

Merrimack College will be officially reopening with a phased reentry of limited employees on Monday, June 15, 2020. 

Frequently Asked Questions

Below are key questions related to COVID-19. We will continue to share updates and information directly with the campus community via email and this page as new information becomes available.  If a question you have is not below, please email the Task Force.

Academics/Classes

What is the status of summer 2020 undergraduate courses?

The summer semester will begin on May 18, 2020. All undergraduate summer courses are offered through the Division of Professional and Continuing Studies. Each summer, more than 500 Merrimack undergraduate students take online courses at Merrimack to accelerate their degrees, make up for courses that they may have withdrawn from or take new courses they may need because of a change in major. Over 100 courses are offered online this summer for undergraduate students. There will be no on-campus undergraduate courses this summer. Undergraduate students who want to take a summer course online at Merrimack may find more information on our website

What is the status of summer 2020 graduate courses?

Graduate programs are preparing to run summer courses remotely on a program by program basis. Graduate students should contact their programs directly for more information. See list of program contacts

  • Girard School of Business - all graduate courses online for summer
  • School of Education & Social Policy - graduate courses may begin remotely and convert to campus-based; that decision will be made by April 15, 2020. Current online programs will remain online.
  • School of Health Sciences - graduate courses may begin remotely and convert to campus-based; that decision will be made by April 15, 2020.
  • School of Liberal Arts - graduate courses may begin remotely and convert to campus-based; that decision will be made by April 15, 2020.
  • School of Science and Engineering - there are no graduate courses this summer.

Are there resources to help me with my remote learning and classes?

Please visit the Academic Success Center’s Remote Learning for Students webpage to help you. 

I’m a graduate student, what is the status of my classes?

Graduate students who have questions or concerns about their programs should contact their program director. 
Program Director Contact Information

Will Merrimack College open as a residential college in September?

Merrimack College is planning to be residential and open in the fall. Merrimack College continues to plan and make informed decisions in the wake of this crisis based on the health advice of federal and local health agencies. A decision will be made on or before August 7, 2020 about the fall semester.

Athletics

What is the status of athletics during this time?

Consistent with recent NCAA and Northeast Conference announcements, all athletic activities, intramurals and club sports are canceled for the spring semester. Student-athletes should follow the same procedures outlined for all non-athlete students. Issues related to student-athlete eligibility related to the cancellations will be communicated as they are developed and communicated by the NCAA.

In addition, there is a moratorium for all in-person on and off-campus athletic recruiting. Coaches may recruit virtually. Please speak with the Athletic Director for more information and clarification.

Campus Access/Residential Life 

Will Merrimack College open as a residential college in September?

Merrimack College is planning to be residential and open in the fall. Merrimack College continues to plan and make informed decisions in the wake of this crisis based on the health advice of federal and local health agencies. A decision will be made on or before August 7, 2020 about the fall semester.

Can I return to campus to retrieve my personal belongings, including books and medications?

Residential students received specific information from the Dean of Students Office on the move-out process. Learn More

Can I return my rented textbooks to the bookstore?

For questions regarding returning your books, please contact the Bookstore at merrimackbookstore@bba-corp.com.

Events

Will Merrimack’s Commencement date change?

Merrimack College will hold Commencement 2020 on Saturday, August 8, 2020 on Merrimack’s campus. Details regarding the celebration, including days for Senior Week activities prior to the ceremony on Saturday, August 8, will be forthcoming over the next several weeks.

Will there be Senior Week events?

Senior Week activities are scheduled for August. Details will be forthcoming over the next several weeks.

Is Merrimack hosting graduate info sessions?

Join us at this year’s graduate info sessions, offered in alternative formats, to learn more about our career-focused curriculum, field experience and faculty.

Find Your Infomation Session

Has the College canceled all on-campus events?

All on-campus events and visits are canceled or postponed until Monday, June 15, 2020, including Commencement. Should events scheduled to take place on or after June 15 be changed, the College will communicate accordingly.

Faculty/Staff

Who can employees talk to about their concerns?

Merrimack employees who feel that they are at risk due to underlying health conditions or have additional questions should contact Human Resources by email or at 978-837-5157, or reach out directly to the Task Force

How can MACKfit’s Home Resource Guide help me transistion to working remotely?

MACKfit is Merrimack’s own employee wellness program. We know Merrimack employees and families are facing a time of uncertainty due to the COVID-19 crisis. We’ve created MACKfit’s Home Resource Guide to help you work remotely and make your new day-to-day life a little easier. 

Go to MACKfit Guide

Will the campus be closed for faculty and staff?

Merrimack College will be officially reopening with a phased reentry of limited employees on Monday, June 15, 2020.

Can I still conduct research on campus?

Those faculty who perform research on the campus need to reach out to their Deans directly for access. Your Dean will work with the Task Force to get you access.

Can I teach my remote class from campus?

All classes will continue to be held remotely. If you are an instructor and require access to teach from campus to remote students (i.e laboratory, video creation, etc.), please notify your Dean that you need access to campus and your Dean will work with the Task Force to get you access.

I have Xfinity internet service and am having difficulty with VPN- what should I do?

Some people with Xfinity internet service at home have reported difficulty with the VPN. We’ve identified a solution to that problem. 

Learn More

How can I update my voicemail/call forwarding?

Is the campus mailroom open for faculty and staff packages?

If you ordered something that you expect to be shipped to Merrimack College, please reach out to the mailroom directly at 978-837-5939 or by email to schedule a time to pick up your package.

Are there resources to help me teach my class online?

The College’s Center for Excellence in Teaching and Learning (CETL) has created the Continuity of Education website for faculty questions about remote learning. This site includes resources and guides that will help faculty move elements of their course remotely if needed.

Zoom Teleconferencing
In addition to being able to use Collaborate in Blackboard Ultra, Merrimack has purchased an enterprise-wide license for Zoom teleconferencing for faculty who want to engage in synchronous instruction online. An email has been sent to all faculty and staff directly from the Zoom platform to set up an account.

Support Team
In addition to the resources above, the CETL, IT, McQuade Library, the Academic Success Center and committed faculty have partnered to create an expanded support team.

  • All calls and emails will be routed through the Help Desk at 978-837-3500 and the calls will be forwarded to the appropriate department.
  • In the meantime, if you have questions please reach out to cetl@merrimack.edu.

Financial

Will I receive credit for the unused portion of my room and board?

Yes. Merrimack College is providing housing and meal plan credits for the prorated cost of room and board from March 23, 2020 (the date on which the College extended spring break and limited students from returning to their residence halls) through the end of the spring semester. Students will be able to see their credit amounts today on MyMack that will reflect both the prorated cost less a percentage of your Merrimack Scholarship or athletic financial award (if you receive it). Credit amounts will be reflected on your student account center over the next several days.

If the adjustment creates a credit on your spring semester student account, credits will be first applied to outstanding student account balances.

Graduating seniors can request a refund of a credit on their account by filling out a request form on MyMack through the Bursar’s office. Graduating seniors must fill out a refund request form within 30 days of the credit being applied to their student account.

All continuing students will receive a credit on their student account, net any outstanding balance. This credit will be applied towards Fall 2020 tuition, room and board.

Do I qualify for a prorated refund if I am still living in the residence halls?

No, the small number of students who are approved to remain on campus continue to receive room and board services from the College and are therefore not eligible for a refund. 

Will I receive a parking credit?

Yes. Merrimack College will credit parking costs to students for the prorated amounts from March 23. Credit adjustments have been made directly on student accounts.

Will you refund any tuition?

There will be no refund of tuition. Merrimack College remains committed to supporting our students remotely for class instruction, as well as faculty office hours and academic advising.

How does my financial aid affect the credit I will receive for the unused portion of room and board?

Financial aid provided through loans, Federal, State or other outside grants or scholarships does not affect the credit; however, if you received aid from Merrimack College, the credit will be proportionally reduced.

What if I was studying abroad this semester and my program was cut short?

Students who paid for short-term study abroad programs in the spring and were not able to take the trip: their credit adjustments have been made directly on their student accounts.

Students who were on semester-long study abroad: those classes - whether completed on location or remotely - will not be reimbursed.

Do I need to do anything in order to apply my credit to next semester?

If you would like the credit balance on your student account to be applied to your fall semester bill, no further action is required.

If you are a graduating senior, you can request a refund of a credit on your account by filling out a request form on MyMack or emailing it to bursar@merrimack.edu using the subject “Refund Request” followed by your student ID.

To find the form:

  1. sign into myMack
  2. click student info
  3. click student billing
  4. click refund request form (found under forms)

To the extent there is an outstanding balance due on a student’s account, any credit will be applied toward the balance first, before a refund is issued. Graduating seniors must fill out a refund request form within 30 days of the credit being applied to their student account.

I have questions regarding my student account, whom should I contact?

The Bursar’s Office is here to help students and their families through these challenging times. We anticipate increased call and email volume over the coming weeks. We will respond to inquiries as quickly as possible. Questions can be emailed to bursar@merrimack.edu.

Health and Prevention

Do I need to wear a face covering while on campus?

Under the State of Massachusetts COVID-19 Order No. 31, beginning Wednesday, May 6, all staff and faculty entering campus will be required to wear a face covering. This statewide order supersedes all previously issued guidance relative to mask use.

A face covering may include anything that covers your nose and mouth, including a mask, scarf or bandana. Instructions on how to make a cloth mask are available from the CDC here.

Employees must wear face coverings while spending any time in buildings on campus, walking between buildings and while working in offices. Merrimack College Police will request to see face covering before entry to campus is permitted.

How can I stay healthy and protect myself?

The College urges everyone to follow the prevention guidelines outlined by the Centers for Disease Control and Prevention (CDC). The College will be following the below guidelines as official policies moving forward:

  • Don’t shake hands. Use a fist bump, elbow bump, or other creative greetings that don’t involve touching
  • Avoid touching your eyes, nose or mouth
  • Wash your hands often for a minimum of 20 seconds, or use an alcohol-based hand sanitizer with at least 60% alcohol
  • Keep a bottle of hand sanitizer available in your backpack, handbag, car, and your residence to use after touching potentially contaminated objects
  • Travel with tissues packs in case you need to sneeze or cough
  • Clean and disinfect frequently touched objects and surfaces, such as cell phones, doorknobs, light switches, remove and game controllers, and computer desks
  • Use disinfectant wipes on gym equipment and public scooters and bikes

Go to the CDC’s Coronavirus Disease 2019 (COVID-19) website

What do I do if I am feeling sick?

  1. If you are feeling sick, stay home and call your primary care physician (PCP).
  2. Cover your cough or sneeze with a tissue and throw away in the trash.
  3. Keep your distance (approximately 6 feet) from those who are ill.
  4. Don’t share water bottles, utensils or cups.
  5. Avoid crowds in poorly ventilated areas.

Please review What to Do If You Are Sick developed by the Centers for Disease Control and Prevention (CDC) for the most up-to-date information. 

How is Merrimack cleaning and disinfecting the campus?

Merrimack has been making special efforts to increase cleaning and disinfecting of high-touch surface areas in all academic buildings as well as social common areas. This has included electrostatic spraying, which began in the fall semester, a process that involves applying an electric charge to a disinfectant liquid in order to cover surfaces to kill viruses and bacteria. Finally, the College has also deployed extra hand sanitizing stations across campus for the use of all community members.

Mental Health

How do I manage my fears and concerns about coronavirus?

Please review our Mental Health and Wellness Resources page for more info.

The Centers for Disease Control and Prevention (CDC) has also put together information on how to cope with the coronavirus and its impact on mental health. Please review their information about supporting yourself and others. 

Go to CDC’s Mental Health and Coping During COVID-19 webpage

How do I get counseling services through Hamel Health?

Counseling services from our staff at Hamel Health will be available to students for teletherapy services beginning, Monday, March 23rd. Please call Hamel at 978-837-5441 to schedule an appointment via Zoom.

Student Support Services

Is the McQuade Library open?

The McQuade Library will be physically closed, but library services will remain available remotely. All students, faculty and staff who need access to textbooks or other library materials should visit the McQuade Library Website or email the Library Staff directly. Students that planned on using the library to facilitate remote learning can contact the Academic Success Center to make other arrangements. 

Are student support services still open for calls or emails?

All support offices will remain open and available to students virtually. Hours of operation, as well as how to interact with Student Support Services, will be finalized and shared with students next week. 

I still have more questions - who can I reach out to?

Undergraduate, Graduate and Professional Studies Students