Latest Updates from Merrimack College

March 27: Student Update

A message from President Hopey to all students.
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March 26: Student Support for Faculty and Staff

An update for faculty and staff about supporting our students during remote learning. 
Read Now

Archived Alerts

Merrimack’s Response to COVID-19

Below you will find important information regarding Merrimack’s response to COVID-19.  

Classes Will Only Be Offered Remotely.

Undergraduate and graduate remote classes begin Monday, March 23, at 8 a.m. and continue through Monday, April 13 - the Monday following Easter break. On-campus classes are expected to resume on Tuesday, April 14.
Remote Learning for Students | Continuity of Education for Faculty

Dorms Are Closed Until Monday, April 13. 

Dorms are not open for general residence until Monday, April 13.  Contact the Dean of Students by email or at 978-837-5175 with questions or if you have extenuating circumstances. 

Spring Semester Will Extend To Friday, May 15. 

Due to the spring break adjustment, the semester will be extended an additional week and end on Friday, May 15. 

Students No Longer Have Access to Residence Halls.

For students who need materials for their classes and can no longer access the campus, please email the Task Force

Housing and Dining Charges Are Being Evaluated.

The College will provide further clarification on housing and dining charges after Tuesday, April 14.

All Campuswide Events Are Canceled.

All on-campus events and visits taking place before Monday, April 13 are canceled. Should events scheduled to take place April 13 or after be changed, the College will communicate accordingly.
See Virtual Admitted Student Day events | See Graduate Info Session alternative formats 

All Spring Athletic Activities Are Canceled. 

All athletic activities, intramurals and club sports are canceled for the spring semester, consistent with recent NCAA and Northeast Conference announcements. 

Student Support Services Remain Open Virtually.

All student support services remain open virtually. We are available to answer your questions and address your concerns by phone or email.

Non-Essential Personnel Are Working From Home. 

Effective end-of-day, Friday, March 13, all non-essential personnel are working from home. 

College-Sponsored Travel Is Prohibited.

All College-sponsored international and domestic travel for faculty, staff and students is canceled until further notice.

Frequently Asked Questions

Below are key questions related to COVID-19. We will continue to share updates and information directly with the campus community via email and this page as new information becomes available.  If a question you have is not below, please email the Task Force.


When will Merrimack decide about remote learning for the rest of the semester?

A decision regarding the remainder of the semester will be made and communicated the week of April 1.

Have important dates - like registration - changed on the academic calendar?

Yes, we have updated the academic calendar with new dates. Please go the academic calendar to see our updated changes. 

When will classes begin again?

The College has made the decision to move all classes to remote formats beginning Monday, March 23, at 8 a.m. and continue this practice through move-in on Monday, April 13, the Monday following Easter Break. On-campus classes are expected to resume on Tuesday, April 14. However, this unprecedented global crisis is fluid and the College may be forced to alter its plan. We will notify the campus of any changes to the move-in date by no later than April 10 should an additional change be warranted.    

The on-ground classes which are now operating remotely will run within the normal academic hours of 8 a.m. to 8 p.m. as if they were meeting on campus.

The current intention is that all remote classes will be convened during their regularly scheduled times in what is called synchronous learning.

If I haven’t heard from my instructor, should I reach out?

Please reach out directly to your instructor. If you don’t receive a response, please email the Task Force

Are there resources to help me with my remote learning and classes?

Please visit the Academic Success Center’s Remote Learning for Students webpage to help you. 

I’m a graduate student, what is the status of my classes?

All on-ground graduate classes will move to remote learning beginning Monday, March 23. No graduate classes will meet during the extended week of spring break (March 15-20). These dates do not apply to the online MS in Management, the MS in Accounting, the MS in Business Analytics, the MS in Healthcare Analytics, the MS in Data Science and the M.Ed. in Teacher Education as these courses have continued to meet.

Graduate students who have questions or concerns about their programs should contact their program director. 
Program Director Contact Information

Will my fellowship be impacted by remote learning?

No, spring 2020 and fall 2020 fellowships will not be negatively impacted by our move to remote learning. 


What is the status of athletics during this time?

Consistent with recent NCAA and Northeast Conference announcements, all athletic activities, intramurals and club sports are canceled for the spring semester. Student-athletes should follow the same procedures outlined for all non-athlete students. Issues related to student-athlete eligibility related to the cancellations will be communicated as they are developed and communicated by the NCAA.

In addition, there is a moratorium for all in-person on and off-campus athletic recruiting. Coaches may recruit virtually. Please speak with the Athletic Director for more information and clarification.

Campus Access/Residential Life 

Can I return to campus to retrieve my personal belongings, including books and medications?

On Monday, March 23, Governor Charlie Baker issued an emergency order requiring all businesses and organizations within the state of Massachusetts that do not provide “COVID-19 Essential services” to close their physical workspaces and facilities beginning Tuesday, March 24 at noon until Tuesday, April 7 at noon.

Based on the Governor’s announcement, students who have not collected essential personal items or items of necessity should prioritize collecting those materials before Tuesday, March 24 at noon. Those students who need to pick up essential items must contact the Dean of Students to schedule an appointment. These appointments will be limited and reserved only for those in need of items of absolute necessity.

For those students who need materials for their classes, and can no longer access the campus, please reach out to the Task Force. The College will send an announcement to students when the campus will be reopened. The earliest possible date that would happen based on the emergency order is April 7, 2020, at noon.

I had a package delivered to Merrimack, will I be able to get it?

All packages for students are being forwarded to home addresses.

Are Merrimack students required to leave residence halls?

We are asking all students to vacate the residential areas effective immediately. Those students with extenuating circumstances that restrict their ability to go home at this time must e-mail to receive permission, regardless of prior approval to stay beyond Sunday at noon. Situations in which students will be permitted to remain on campus will be rare. Effective at 5 p.m. March 13, all residence areas will be closed for access including Royal Crest.

What if students living in residential housing can’t return to their permanent home?

These requests will rarely be granted. Only in cases of extreme extenuating circumstances that restrict their ability to go home will a student be permitted to remain in housing.  Any student with a need to remain in housing should reach out to the Dean of Students Office directly at


Is Merrimack hosting graduate info sessions?

Join us at this year’s graduate info sessions, offered in alternative formats, to learn more about our career-focused curriculum, field experience and faculty.

Find Your Infomation Session

Is Merrimack hosting Admitted Student Days?

The Admitted Student Days on March 29 and April 5 have been moved to a virtual event. For more info, please visit Virtual Admitted Student Day events.

Has the College canceled all on-campus events?

Effective Monday, March 16, Merrimack College has suspended all on-campus events and visits taking place before Monday, April 13. Should events scheduled to take place on April 13 or after be changed, the College will communicate accordingly. We apologize for any inconvenience this may cause and thank you for your patience. 

Will Merrimack’s Commencement date change?

At this time, on-ground classes will resume on April 14 and events after this date have not been changed. However, should the College need to change events at the end of April and May due to the fluid nature of this crisis, the College will communicate accordingly.


Will the campus be closed for faculty and staff?

Merrimack’s physical campus will be closed beginning Tuesday, March 24 at noon to comply with the Governor’s order. The College will be fully operational virtually. Only those employees providing what the Governor termed “essential services” including the Police Department, Facilities, CETL and IT etc., can remain on campus and will do so in a very limited capacity. All other faculty and staff must continue to work remotely.

Can I still conduct research on campus?

Those faculty who perform research on the campus need to reach out to their Deans directly for access. Your Dean will work with the Task Force to get you access.

Can I teach my remote class from campus?

All classes will continue to be held remotely. If you are an instructor and require access to teach from campus to remote students (i.e laboratory, video creation, etc.), please notify your Dean that you need access to campus and your Dean will work with the Task Force to get you access.

I have Xfinity internet service and am having difficulty with VPN- what should I do?

Some people with Xfinity internet service at home have reported difficulty with the VPN. We’ve identified a solution to that problem. 

Learn More

How can I update my voicemail/call forwarding?

Is the campus mailroom open for faculty and staff packages?

If you ordered something that you expect to be shipped to Merrimack College, please reach out to the mailroom directly to schedule a time to pick up your package.

Are there resources to help me teach my class online?

The College’s Center for Excellence in Teaching and Learning (CETL) has created the Continuity of Education website for faculty questions about remote learning. This site includes resources and guides that will help faculty move elements of their course remotely if needed.

Zoom Teleconferencing
In addition to being able to use Collaborate in Blackboard Ultra, Merrimack has purchased an enterprise-wide license for Zoom teleconferencing for faculty who want to engage in synchronous instruction online. An email has been sent to all faculty and staff directly from the Zoom platform to set up an account.

Support Team
In addition to the resources above, the CETL, IT, McQuade Library, the Academic Success Center and committed faculty have partnered to create an expanded support team.

  • All calls and emails will be routed through the Help Desk at 978-837-3500 and the calls will be forwarded to the appropriate department.
  • This line will be operating 24/7 for faculty convenience and support beginning Monday, March 16.
  • In the meantime, if you have questions please reach out to

Who can employees talk to about their concerns?

Merrimack employees who feel that they are at risk due to underlying health conditions or have additional questions should contact Human Resources by email or at 978-837-5157, or reach out directly to the Task Force


What about housing and dining charges?

In regards to housing and dining charges, we are working diligently to address any questions that come forth. The College will provide further clarification after April 14.

Can I still register for classes if I have a hold on my account?

In light of COVID-19, students who have a hold on their account will be able to register for fall 2020 classes. 

What if I have financial concerns?

For those students who have questions about their part-time work on campus or are concerned about their finances because they, their parents or guardians are no longer working due to the COVID-19 virus, please contact the Task Force and the appropriate College administrator will contact you for assistance.

Health and Prevention

How can I stay healthy and protect myself?

The College urges everyone to follow the prevention guidelines outlined by the Centers for Disease Control and Prevention (CDC). The College will be following the below guidelines as official policies moving forward:

  • Don’t shake hands. Use a fist bump, elbow bump, or other creative greetings that don’t involve touching
  • Avoid touching your eyes, nose or mouth
  • Wash your hands often for a minimum of 20 seconds, or use an alcohol-based hand sanitizer with at least 60% alcohol
  • Keep a bottle of hand sanitizer available in your backpack, handbag, car, and your residence to use after touching potentially contaminated objects
  • Travel with tissues packs in case you need to sneeze or cough
  • Clean and disinfect frequently touched objects and surfaces, such as cell phones, doorknobs, light switches, remove and game controllers, and computer desks
  • Use disinfectant wipes on gym equipment and public scooters and bikes

Go to the CDC’s Coronavirus Disease 2019 (COVID-19) website

What do I do if I am feeling sick?

  1. If you are feeling sick, stay home and call your primary care physician (PCP).
  2. Cover your cough or sneeze with a tissue and throw away in the trash.
  3. Keep your distance (approximately 6 feet) from those who are ill.
  4. Don’t share water bottles, utensils or cups.
  5. Avoid crowds in poorly ventilated areas.

Please review What to Do If You Are Sick developed by the Centers for Disease Control and Prevention (CDC) for the most up-to-date information. 

How is Merrimack cleaning and disinfecting the campus?

Merrimack has been making special efforts to increase cleaning and disinfecting of high-touch surface areas in all academic buildings as well as social common areas. This has included electrostatic spraying, which began in the fall semester, a process that involves applying an electric charge to a disinfectant liquid in order to cover surfaces to kill viruses and bacteria. Finally, the College has also deployed extra hand sanitizing stations across campus for the use of all community members.

Mental Health

How do I manage my fears and concerns about coronavirus?

Please review our Mental Health and Wellness Resources page for more info.

The Centers for Disease Control and Prevention (CDC) has also put together information on how to cope with the coronavirus and its impact on mental health. Please review their information about supporting yourself and others. 

Go to CDC’s Mental Health and Coping During COVID-19 webpage

How do I get counseling services through Hamel Health?

Counseling services from our staff at Hamel Health will be available to students for teletherapy services beginning, Monday, March 23rd. Please call Hamel at 978-837-5441 to schedule an appointment via Zoom.

Student Support Services

Is the McQuade Library open?

The McQuade Library will be physically closed, but library services will remain available remotely. All students, faculty and staff who need access to textbooks or other library materials should visit the McQuade Library Website or email the Library Staff directly. Students that planned on using the library to facilitate remote learning can contact the Academic Success Center to make other arrangements. 

Are student support services still open for calls or emails?

All support offices will remain open and available to students virtually. Hours of operation, as well as how to interact with Student Support Services, will be finalized and shared with students next week. 

I still have more questions - who can I reach out to?

Undergraduate, Graduate and Professional Studies Students