Faculty

Jill Guindon-Nasir

Academic Title

Lecturer, Hospitality Management

Contact Information

Research Interests

Culture Change
Employee Engagement
Organization Change & Development
Organizational Behavior
Patient Experience
World Class Service Excellence

Education

Ed.D, Work-Based Learning Leadership, University of Pennsylvania (Joint program with The Wharton Business School and The Graduate School of Education)
M.S. Ed., Education, University of Pennsylvania
M.B.A., Finance & Marketing, Marymount University
B.S, Hospitality Sales & Meeting Management, Johnson & Wales University

Areas of Expertise

Culture Change & Leading Change
Driving the Patient Experience
World Class Service Excellence
Employee Engagement
Learning Leader
Business Development

Recent Publications

Conference Presentations

Baldridge Executive Education Fellows Program: Guest Speaker
- The Benefits of Driving Employee Engagement: January 2016
Johns Hopkins Medicine- “Armstrong Institute for Patient Safety and Quality”
- Forum on Emerging Topics in Patient Safety
- Presenter: “What works: Transformation at all levels”, September 2013
- Accelerating Improvement Track

Honors and Awards

Cornell University Industry Scholar
- Cornell Institute of Healthy Futures (CIHF), Industry Scholar, 2017- Present
WACE-Advancing Cooperative & Work-Integrated Education
- Distinguished Inductee in the 2016-2017 class of Wace Co-op Hall of Fame
- Nominated by: Chancellor John Bowen, Johnson & Wales University

Professional Experience

Certificates

The Wharton School., University of Pennsylvania
Wharton Executive Education Certificates:

Business Acumen: The Chief Learning Officer as Business Advisor
Evidenced-Based Decision Making: The Chief Learning Officer as Business Analyst
Using Technology to Support and Enhance Workplace Learning: The Chief Learning Officer as Knowledge Manager
Organizational Leadership: The Chief Learning Officer as Strategic Leader
Learning Leader: The Chief Learning Officer as Learning Leader

O'Brien Center for Career Development

Philips hosts Innovation Station at Merrimack

Merrimack College hosted the Philips campus recruiting team on April 15th in the lobby of Mendel to generate awareness and interest in what they do through their Innovation Station.

Request More Info

Visit Our Campus

Apply Now!

Merrimack College

315 Turnpike Street
North Andover, MA 01845
(978) 837-5000
Directions