Girard School of Business

Faculty

Jill

Guindon-Nasir

Academic Title

Assistant Professor of Practice, Hospitality

Contact Information

Research Interests

Culture Change
Employee Engagement
Organization Change & Development
Organizational Behavior
Patient Experience
World Class Service Excellence

Education

Ed.D, Work-Based Learning Leadership, University of Pennsylvania (Joint program with The Wharton Business School and The Graduate School of Education)
M.S. Ed., Education, University of Pennsylvania
M.B.A., Finance & Marketing, Marymount University
B.S, Hospitality Sales & Meeting Management, Johnson & Wales University

Areas of Expertise

Culture Change & Leading Change
Driving the Patient Experience
World Class Service Excellence
Employee Engagement
Learning Leader
Business Development

Recent Publications

Conference Presentations

Baldridge Executive Education Fellows Program: Guest Speaker
- The Benefits of Driving Employee Engagement: January 2016
Johns Hopkins Medicine- “Armstrong Institute for Patient Safety and Quality”
- Forum on Emerging Topics in Patient Safety
- Presenter: “What works: Transformation at all levels”, September 2013
- Accelerating Improvement Track

Honors and Awards

Cornell University Industry Scholar
- Cornell Institute of Healthy Futures (CIHF), Industry Scholar, 2017- Present
WACE-Advancing Cooperative & Work-Integrated Education
- Distinguished Inductee in the 2016-2017 class of Wace Co-op Hall of Fame
- Nominated by: Chancellor John Bowen, Johnson & Wales University

Professional Experience

Certificates

The Wharton School., University of Pennsylvania
Wharton Executive Education Certificates:

Business Acumen: The Chief Learning Officer as Business Advisor
Evidenced-Based Decision Making: The Chief Learning Officer as Business Analyst
Using Technology to Support and Enhance Workplace Learning: The Chief Learning Officer as Knowledge Manager
Organizational Leadership: The Chief Learning Officer as Strategic Leader
Learning Leader: The Chief Learning Officer as Learning Leader

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