Academic Title

Assistant Professor of Practice, Hospitality

Research Interests
  • Culture Change
  • Employee Engagement
  • Organization Change & Development
  • Organizational Behavior
  • Patient Experience
  • World Class Service Excellence
  • Ed.D, Work-Based Learning Leadership, University of Pennsylvania (Joint program with The Wharton Business School and The Graduate School of Education)
  • M.S. Ed., Education, University of Pennsylvania
  • M.B.A., Finance & Marketing, Marymount University
  • B.S, Hospitality Sales & Meeting Management, Johnson & Wales University
Areas of Expertise
  • Culture Change & Leading Change
  • Driving the Patient Experience
  • World Class Service Excellence
  • Employee Engagement
  • Learning Leader
  • Business Development
Recent Publications

Conference Presentations

  • Baldridge Executive Education Fellows Program: Guest Speaker
    • The Benefits of Driving Employee Engagement: January 2016
  • Johns Hopkins Medicine- “Armstrong Institute for Patient Safety and Quality”
    • Forum on Emerging Topics in Patient Safety
    • Presenter: “What works: Transformation at all levels”, September 2013
    • Accelerating Improvement Track
Honors and Awards
  • Cornell University Industry Scholar
    • Cornell Institute of Healthy Futures (CIHF), Industry Scholar, 2017- Present
  • WACE-Advancing Cooperative & Work-Integrated Education
    • Distinguished Inductee in the 2016-2017 class of Wace Co-op Hall of Fame
    • Nominated by: Chancellor John Bowen, Johnson & Wales University
Professional Experience


The Wharton School., University of Pennsylvania
Wharton Executive Education Certificates:

  • Business Acumen: The Chief Learning Officer as Business Advisor
  • Evidenced-Based Decision Making: The Chief Learning Officer as Business Analyst
  • Using Technology to Support and Enhance Workplace Learning: The Chief Learning Officer as Knowledge Manager
  • Organizational Leadership: The Chief Learning Officer as Strategic Leader
  • Learning Leader: The Chief Learning Officer as Learning Leader