Student Information

We’ve provided the following info for students who have met with an Accessibility Services staff member and are registered with the Accessibility Services Office.


Accommodations and Academic Support in a Time of Disruption

Students can access their Accommodations and an Academic Success Coach while remote learning takes place at Merrimack. If you already have an Accommodation Plan Letter, you can log in to our remote software at this link: Accommodate Log In for Students. If you already have an Academic Success coach, you can reach them directly by email. If you have never met with a coach but would like to talk with someone, just email us at and a coach will reach out to you.

Accommodate Log In for Students

The Writing CenterTutoring & Math Center, and Study Partners will continue to provide tutorial services, now in an online synchronous format. In addition, the Academic Success Center is currently connecting with all subject tutors to ensure remote tutoring capability. An updated schedule will be listed shortly and adjustments will be made to the Campuswide Tutoring Calendar. Please visit for information on how to access all tutoring services. 

For online versions of the change of major/minor form or the course withdrawal form, please click here

We are available to assist students with questions about documentation guidelines. We also provide coaching support for students with ongoing academic and organizational needs. Our Testing Center arranges for students to use their approved accommodations for exams outside of the classroom - and now remotely during this time.

Merrimack College COVID-19 Updates Page 

Remote Testing Center Procedure

Coming soon! We will be updating this to be live next Monday, March 23rd. In the meantime, please check out the above resources and reach out to



On the homepage, click on “Student” and use your username and password to log in.

With our new software you can:

  • See all of your accommodations and documentation.
  • Request your accommodation letters each semester.
  • Request your exams through the Testing Center.
  • Request alternative textbooks if you have this accommodation.

Requesting Your Semester Accommodation Plan Letters through Accommodate

Please follow the steps below to request your letters if:

  • Your accommodation plan does not require any changes.
  • You simply need a copy of your letter.
  1. Log in to Accommodate.


    (log in with your Merrimack email and password).
  2. Click on “Accommodation.”

  3. Click on the tab “Semester Request.”
  4. Click on “Add new”
  5. Select the semester for which you are requesting
  6. Click on “Submit for All Accommodations”

If you need help with requesting your letters, please email or see your ASO Coach for help. 

When and Where to Pick Up Your Accommodation Letters

  • If you request before the start of the semester, you may come by the Accessibility Services Office (on the third floor of McQuade Library) during the first week of classes between 8:00 a.m. and 4:30 p.m. to pick up your letters to give to your professors.
  • If you request after the first day of classes, you will receive an email within three business days of your request telling you when your letters are ready. You can pick them up between 8:00 a.m. and 4:30 p.m. at the Accessibility Services Office (on the third floor of McQuade Library).

If you need to make updates to your accommodation plan, please first arrange an appointment with one of our staff members. We’re happy to meet with you.

Email with questions or concerns.

Requesting Alternative Textbooks

If you have been approved for this accommodation, please fill this form out at the start of each semester.

What to do before submitting your request:

  1. Make sure your class schedule is final. If you know you’re going to change a class (or possibly could), please wait to submit the form until you know your final schedule.
  2. Check online to see if there is a digital format that you can purchase or access - this is much faster and more efficient for you.
  3. Buy your books and take a picture of the receipts.

How to Request Alternative Format Textbooks through Accommodate:

  1. Log in to Accommodate at this link (using your full Merrimack email and the same password as MyMack): ACCOMMODATE LOGIN FOR STUDENTS
  2. Click on “Accommodation.”
  3. Click on the tab “Alternative Format.” (note: this will only appear if you have already requested your semester letters)
  4. Click on “Student Entered.”
  5. Click on “Submit A Request For An Alternative Format Textbook.”
  6. Enter the information from MyMack Course Textbooks, the Bookstore, or your syllabus.
  7. Click on “Submit.”
  8. Repeat steps 5-7 for any other textbook requests.
  9. You can attach a picture of your receipt to the online form, or send it to our office via email at
  10. You can then look back over all your requests on the next page. You will receive a response within five business days. That means that we will either have the PDF sent to you, or we will have contacted all the publishers to get your books (publishers might take a little longer than the five days to approve your book).

If you need help with using software for your textbooks to be accessed in their appropriate alternative format, please email or see your ASO Coach for help. Additionally, please note that in many instances, a read-aloud voice will take some adjustment as it’s not always human-read.

Testing Center Requests 

This form is used after you have already spoken with your instructor and it has been determined that you will need to use the Accessibility Services Testing Center to take your exam.

Please be sure to speak with your instructor about all assigned exams for the semester. If you are using the Testing Center, you should initiate this online form one week before your exam.

To request your exams in the Testing Center, please do the following:

  1. Log in to Accommodate.


    (log in with your Merrimack email and password).
  2. Click on “Testing Room.”
  3. Click on “New Booking Request.”
  4. Select the course you want to take in the Testing Center.
  5. Select the correct date range (i.e. September 10 - November 10).
  6. When the days appear in the right column, select the day and time when your class exam is taking place.
  7. Fill in the specific information regarding your exam, please only select the accommodations for which you are approved.
  8. If there are any conflicts, please include that information in the appropriate section, and/or email to resolve the conflict. 
  9. Submit.

The process for every exam is as follows:

  1. At least one week before your exam, you must submit an online request through Accommodate. 
  2. Upon submitting your requested exam booking, Accessibility Services staff will confirm your approved accommodations and submit your request to your instructor within one business day (if your request is in a week of your exam). 
  3. Once your instructor has confirmed this information, you will receive an email via the Accommodate Software with the following information: exam date and time.
  4. You must arrive at your exam at least five minutes before the start time. We will collect all phones and smartwatches upon arrival (please leave your belongings at home, we are not responsible for any missing items). There will be a Confidentiality and Academic Honesty Policy sheet for you to sign before you start your exam. Please note in order to ensure academic honesty, the Testing Center is monitored by two security cameras.

It is not in your best interest to take any assessment shorter than 30 minutes, as you can miss important class time and information that typically ensues after/before a quiz/assessment of that length. Options to discuss with your instructor include: taking the quiz right before class, right after class, during your professor’s office hours, in a room adjacent to the classroom). Please let us know if you have any questions.

All exams/testing must be started and completed within the hours of 8:00 a.m. to 4:30 p.m. Your exam/test cannot overlap with any current classes. There is space on the request to specify if you need an alternate time to take the exam/test, if necessary.

DREAM - Merrimack Chapter

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Studying Abroad Considerations

As you are considering this incredible opportunity, you should consider your academic and non-academic accommodation needs. Some programs and some countries follow different laws than you might expect. Please email or set up a meeting with your ASO Coach to talk through your plans and needs.

Typically, we will simply print or email a copy of your most recent accommodation letter for you to provide to your program and they will work directly with you to set up your accommodations.

Getting Involved with Accessibility Services

We are always looking for students who would like to share their story and their experience of having a disability with others. There are many potential opportunities for students who want to help share their voice. Please email us at if you are someone who wants to share your experience with others in large group settings, small group settings, via video, or in writing (anonymously or not anonymously). We would love to work with you.