Who We Are
Information Technology Services comprises the primary student computer lab in McQuade Library, the walk-in user services center (help desk), the MACK card office and telecommunications.
ITS also serves as the hub for the high-speed fiber connections for the campus network and for a high-speed external internet connection, supports all technology-enabled classrooms and nonacademic spaces across the campus, discipline-specific computer labs, faculty and staff desktop machines and the campus-wide network.
Our mission is to provide support to faculty in promoting best practices in teaching and learning with technology. Our goal is to lead learning technology initiatives to improve the level of technology use and competence in the learning endeavor.
Enterprise Computing and Administrative Applications partners with Merrimack College offices to provide application development and support, and database and security services for MC’s core business systems, and Help Desk services for the Merrimack College community.
The Network Services group provides high level architecture and network system design services for ITS. Working cooperatively with all other departments, the Network Services group provides the network environment that allows all services, server-based systems and applications to run on the Merrimack College network.
The Telecommunications Department provides campus-wide telecommunications services for Merrimack College offices, faculty, staff and administrators for office telephones, voicemail, mobile devices, connectivity, fax, online directory, switchboard, audio/web conferencing and call accounting.
As the face of the Information Technology Services department, User Services plays an important role in enabling, facilitating and supporting the use of technologies in pursuit of the mission of Merrimack College.
The Help Desk is at the forefront of User Services. The Help Desk is ITS’ eyes, ears and voice on campus. It is where customers direct their attention when they need support. Working in cooperation with all departments across campus, we endeavor to be constant in our effort to improve user satisfaction, meeting the changing needs of our customers and improving our efficiency.