Who We Are
Information Technology Services comprises the primary student computer lab in McQuade Library, the walk-in user services center (Mack Tech Bar), the MACK card office and telecommunications.
ITS also serves as the hub for the high-speed fiber connections for the campus network and for a high-speed external internet connection, supports all technology-enabled classrooms and nonacademic spaces across the campus, discipline-specific computer labs, faculty and staff desktop machines and the campus-wide network.
Enterprise Computing and Administrative Applications partners with Merrimack College offices to provide application development and support, and database and security services for MC’s core business systems, and Help Desk services for the Merrimack College community.
The Infrastructure Services group is comprised of Network Services and Telecommunications.
Network Services provides high level architecture and network system design services for ITS. Working cooperatively with all other departments, the Network Services group provides the network environment that allows all services, server-based systems and applications to run on the Merrimack College network.
The Telecommunications team provides campus-wide telecommunications services for Merrimack College offices, faculty, staff and administrators for office telephones, voicemail, mobile devices, connectivity, fax, online directory, switchboard, audio/web conferencing and call accounting.
As the face of the Information Technology Services department, Technical Services plays an important role in enabling, facilitating and supporting the use of technologies in pursuit of the mission of Merrimack College.
The Mack Tech Bar is at the forefront of Technical Services. The Tech Bar is ITS’ eyes, ears and voice on campus. It is where customers direct their attention when they need support. Working in cooperation with all departments across campus, we endeavor to be constant in our effort to improve user satisfaction, meeting the changing needs of our customers and improving our efficiency.
Project Management provides improved planning and management of projects so that IT consistently completes project goals and deliverables on time and on budget, in alignment with Merrimack College’s top priorities. Project management strives to deliver results consistently, reduce costs, increase efficiencies and improve college-wide end-user satisfaction.