Security Alerts

Merrimack College security alert updates. 

AudienceView Security Breach

Merrimack College has been made aware that our third-party vendor for campus event ticketing AudienceView (formerly known as University Tickets) has experienced a security breach.  AudienceView has contacted those who they believe have been affected. You are receiving this email from the College in the interest of transparency. 

AudienceView has shared that a breach occurred between Feb. 17 -21, 2023, and is being felt nationwide (including at many higher education institutions). The breach may have impacted individuals who used the system to purchase tickets online for College-sponsored events. 

In response to this nationwide breach that is affecting the Merrimack College community, the College has initiated an information security incident to evaluate the scope of the third-party data breach and its impact on members of our campus community. Our team is actively working with AudienceView, along with other partners, to investigate this matter. There is no information indicating any Merrimack College systems or software were involved.  Out of an abundance of caution, Merrimack College has transitioned all online ticket sales to a different, secure platform effective immediately.  

We strongly encourage anyone who has purchased tickets through since early February 2023 to check their credit card statements immediately, contact your banking institution regarding any suspicious transactions and report the suspicious transactions to the Merrimack College Police Department or your local police department.

If you have additional questions or need assistance, please contact AudienceView at 1-833-806-1882 between 9 a.m. and 6:30 p.m. You may also write to AudienceView at 200 Wellington Street West, 2nd Floor, Toronto, Ontario M5V 3C7.